Reload Casino Review
Launched in 2021 by White Hat Gaming, Reload Casino is a newcomer to the NZ online casino scene that offers great games and hassle-free bonuses. We’ve collected all the info you need in this review, so keep reading to see why you should try this site.
What Is Reload Casino Offering?
Reload Casino comes to you with a stellar offering of games to play, a two-tiered VIP program and some no-strings-attached bonuses. Let’s take a look at what else you’ll find on the site.
|Licence||✓||UK Gambling Commission, Malta Gaming Authority|
|Bonuses||✓||10% cashback weekly|
|Payment Methods||5||Visa, Visa Debit, Mastercard, Paysafecard, Skrill|
|Casino Games||7||Pokies, Live Games, Roulette, Blackjack, Poker, Scratch cards, Table games|
|Providers||70+||Over 70 providers including Apollo Games, Barcrest, Ainsworth, Core Gaming, Evolution, Ezugi, Foxium, High5Games, IGT, Iron Dog Studios, GreenTube, Microgaming, Nyx Interactive, NetEnt, Nolimit City, Playson, Play’n GO, Pragmatic Play, Oryx, Red Tiger, Relax Gaming and more|
|Mobile App||✗||Nope, you have to play in browser|
|VIP Program||✓||2 levels|
|Customer Support||✓||Email, Live chat|
Reload Casino Licensing, Safety And Trustworthiness
We’ve looked at the registration and licensing of Reload Casino which is managed by White Hat Gaming. Here’s what you need to know before playing there.
The casino holds two licences, one from the Malta Gaming Authority, and the other from the UK Gambling Commission. This makes Reload very reliable, as both these jurisdictions enjoy a high reputation for players in NZ.
Why is Reload Casino safe:
1. Safety of funds
The payment methods used for deposits and withdrawals are secure and provided by trusted payment partners. Reload Casino holds your funds in a separate account to the casino’s funds to keep them secure in the event of financial difficulty.
2. Security of personal information
3. Fairness of games
You can access everything you need to know regarding policies and procedures via a link at the bottom of the page. The terms and conditions are clearly defined and easy to understand. You can find all of the rules for each game in the respective in-game menu.
You can rest assured that it is safe to play at Reload
Reload Casino has all of the necessary licensing in place and is monitored by its licensors and eCOGRA. The casino is clear about its policies and gives you easy access to the information you need. All games and payment methods are provided by safe, trusted providers.
The casino is transparent with all of its legal information and is licensed by two of the most stringent licensing authorities globally, so we recommend Reload Casino as safe.
How we tested Reload Casino
To give you an accurate representation of the user experience, we first have to become users ourselves. Here’s how we put the casino through its paces to bring you our review:
- Bonus and offers analysis
We look at the promotional offers from the casino, seeing how they compare with other online casinos and how lucrative they are.
- How easy is it to open a new account
We go through the registration process, noting any problems we run into and checking how straightforward it is.
- Things you need to know about their deposit methods
We investigate the payment methods available to New Zealanders and find out how easy it is to get our money deposited.
- What their game selection looks like
A great games library is the backbone of any online casino. We check out the games, who provides them and whether there is something for everyone.
- The Play experience
Having many games available means nothing if the games don’t work properly. We play the games and look for any glitches or issues you might face when playing.
- How withdrawing works
We see how easy it is to access your funds and how long it will take you to complete a withdrawal from the initial request to receiving the payment.
- What do you do if you run into issues
We run through the complaints and reporting processes and see how committed the casino is to serving its customers.
Welcome Offers and Promos – Grab a Bonus at Reload Casino
The bonus and promotion section at Reload Casino leaves much to be desired. The casino doesn’t have many incentives and rewards compared to its competitors, but it does have a couple of interesting, long-term promos.
Players in New Zealand are currently eligible to redeem Reload Casino’s weekly 10% Cashback offer. To qualify, you will need to make a minimum deposit of NZ$20 within that week. When you play any of the games at the casino, your losses are tracked. At the end of the week, the casino will credit your account with 10% of your total losses as cashback.
There are no limitations on the cashback amount, and there are no wagering requirements to fulfil. This Cashback bonus is automatically initiated on your account as long as it is active, and you have made the necessary deposits.
Promotions and Tournaments
The only other promotion at Reload Casino is the weekly prize draw. Players earn points for their play each week which entitle them to entries into the weekly draw for NZ$500. Ten winners are randomly selected and evenly split the cash prize, with no wagering requirements or withdrawal restrictions.
There are no tournaments currently being held at Reload Casino.
There are two levels in the Reload Casino VIP program, Silver and Gold.
As a Silver VIP member, you get:
- Welcome to VIP Cash Drop
- 15% weekly cashback bonus
- Offers specifically tailored to your gameplay
- 24/7 priority support
- A personal account manager
- Access to VIP private tournaments
- Exclusive silver rewards
As a Gold VIP member, you’ll receive:
- VIP Cash Drop welcome
- 20% Cashback bonus weekly
- Personally tailored offers
- Priority customer support at all hours
- Dedicated, private account manager
- Access to Private and free VIP Tournaments
- Birthday and seasonal rewards
- Exclusive invites and access to events and trips
To become a VIP member, navigate to the VIP page and sign up. The casino will assign your VIP status according to your gaming and spending history. VIP status is reviewed every 30-60 days, and the casino can withdraw your status if your account isn’t active enough.
Reload Casino has only two promotional offers and no free spins
Reload Casino needs to add more bonuses to entice new clients to play and stay. At the very least, a welcome bonus for new members would make the bonus section more attractive, and adding in some free spins would be a great idea.
We like the weekly cashback offer as it has no conditions attached and could prove very helpful to players on a losing streak.
While we feel that the promotion section at Reload needs more variety, the bonuses and promotions it offers are generous and come without any harsh wagering requirements.
Register a New Account With Reload Casino
The registration process at Reload is straightforward with easy-to-follow steps. The forms are well laid out and take you through the process in just a few minutes.
- Provide your name, surname, email address, gender, birthdate, and country of residence.
- Provide your contact information, including your telephone number and address.
- Invent a username and password, choose your currency and agree to the T&Cs.
Opening an account a Reload Casino is uncomplicated
We found the whole process to be a breeze, with well-explained steps that flow well. The forms are clear and concise with a simple design that doesn’t interfere with the information provided.
We had no problems signing up to Reload and found the process quick and easy.
Reload Casino Payment Methods
Reload offers multiple payment methods to its international clientele; however, there are only five methods for New Zealanders. There is a weekly withdrawal limit of NZ$5,000, although VIP players may get an increased limit.
|Payment Method||Type||Min Withdrawal||Average Deposit Time||Average Withdrawal Time|
|Visa||Credit Card||NZ$20||10 Minutes||0-3 days|
|Visa Debit||Debit Card||NZ$20||10 Minutes||0-3 days|
|Mastercard||Credit Card||NZ$20||10 Minutes||0-3 days|
|Paysafecard||Prepaid Card||NZ$20||10 Minutes||0-3 days|
|Skrill||eWallet||NZ$20||10 Minutes||0-3 days|
Reload Casino needs to add more payment methods for players from New Zealand
The payment processing times at Reload are decent, and the minimum deposit and withdrawal amounts are reasonable. Unfortunately, the casino doesn’t offer many methods and needs to work on adding more for flexibility and convenience.
There is a limited number of payment methods offered at Reload for NZ players, which we’d like to see expanded upon..
Games You Can Play at Reload Casino
Reload Casino has an impressive games library with titles from over 70 of the world’s top games providers, including NetEnt, Microgaming, and Pragmatic Play. The casino offers pokies, table games, live games and scratch cards, all well catalogued and easy to find.
- Exclusive Games and Branded Tables
Reload Casino features exclusive pokies such Vegas Cash and Lion Dance, exciting Megaways pokies, plus branded games like Def Leppard Hysteria, Deal or No Deal and Space Invaders Roulette.
- Slots Selection
- Table games
- Live Casino
- Game shows
The games at Reload are provided by:
- Pokies Providers
More than 70 providers, including Evolution Gaming, Endemol Games, Eyecon, Foxium, Gamevy, 1X2Games, Big Time Gaming, Microgaming and many more.
- Live casino providers
The live games at Reload are provided by Ezugi, Pragmatic Play and Evolution Gaming.
- Lottery Providers
We didn’t find any lotteries at Reload.
Reload offers more than enough games to satisfy the most discerning players
We were impressed with the exciting and varied game selection at Reload Casino with its many different game types and categories. With so many games on offer, you will find something that suits you.
Time To Collect Your Winnings? Here’s How To Withdraw Your Money From Reload Casino
Withdrawing your money from an online casino should be as easy as depositing it. The withdrawal options at Reload are the same as the deposit methods.
It’s important to note that you will need to have your account information verified before you can withdraw to satisfy the site’s anti-money laundering policies. We’d suggest getting this done in advance to avoid withdrawal delays.
Step by step guide on how to withdraw from Reload Casino
- Log in to your casino account and navigate to the withdrawal section
- Select your withdrawal method
- Enter the withdrawal amount
- Submit the payment for processing and wait for the funds to be transferred to your account
Other important information to know when withdrawing
- The minimum withdrawal amount is NZ$20
- You can only withdraw to an account in your name and preferably using the same method as for your deposits. You can only withdraw a maximum of NZ$5,000 per week.
- The payment rules and information are provided in the deposits and withdrawals section of the website.
The withdrawal processes at Reload Casino can be improved
There are only five withdrawal methods meaning you may not find a convenient one, plus withdrawal times are long. Reload should work to shorten these time frames, add methods and raise the maximum weekly withdrawal.
There are only two contact methods for Reload Casinos customer support: email and live chat. The site does provide 24hr live support, which is a definite plus.
|Contact||Average Answer Time|
|live chat||24/7 service on the website||5-10min|
- Languages supported – English
- Help Centre – Contactable via live chat
- Other resources they offer – While you can access information about how the bonuses work and the rules of the games etc. there is no FAQ section available.
Reload needs to offer better customer support
While we like that there is 24/7 live chat available on the site, and it is easy to access the email contact information, we think Reload needs to add other contact methods like phone support and an FAQ section for quick reference.
There’s a lack of support methods common on other casino sites, so we believe this area can be improved.
Reload shows great commitment to responsible gaming from the start of your experience with them. The site immediately shows a timer to log your time spent online and offers you the chance to set a session limit which will automatically log you out once reached.
You can set deposit limits, take a break and even practice self-exclusion to prevent yourself from playing. There are links to outside gambling help resources as well.
Reload offers enough tools to help you gamble responsibly
We like that the timer immediately shows on your account without you setting limits, as this will be a reminder of time spent playing. The RG section outlines what tools are on offer and instructs you on how to set limits.
Reload offers decent tools for responsible gambling.
Awards and Recognitions
There are no awards for Reload Casino as of yet.
Reload is a safe online casino option for New Zealanders. The casino offers a fantastic variety of quality games and is very easy to join. While the bonuses here are limited, the ones on offer are generous and have minimal conditions.
If you can find a payment method that suits you, you’ll have a great time playing at Reload Casino!