Reload Casino

Reload Casino is a brand new online casino to start accepting NZ players and is already getting some attention. Is this new casino worth checking out? Find out below.

Reload Casino

Reload Casino
85
85
Rating
Popularity
Terms
Usability
Customer Service
VIP Program VIP Program
PayPal PayPal
Regular Offers Regular Offers
Live Chat Live Chat
10% Cashback Bonus
- Freespins
18+ | Play Responsibly | BeGambleAware.org | 18+. Existing players. Min deposit $20. Offer is 10% cashback on cash losses. Cashback is calculated on cash losses incurred from 00:00 GMT on Thursday to 23:59 GMT on Wednesday and credited every Thursday. Qualifying games: Slot games and selected Table games | Terms and conditions applies
85
Rating
Popularity

Reload is a brand new online casino and already accepts players from multiple countries around the world.

78/100 Reviewed by NZcasino.co.nz

There is no welcome bonus, however, the main cashback offer has 0 wagering requirements attached to it.

83/100 Reviewed by NZcasino.co.nz

Reload has numerous payment options available, including PayPal. The game library is large and there's a fun VIP program for players to earn more rewards.

88/100 Reviewed by NZcasino.co.nz

Live chat is available 24/7 for players to reach out to.

71/100 Reviewed by NZcasino.co.nz

Summary

Reload Casino is now accepting NZ players and there's a lot to be excited about. From the offers to games and bonuses, we've covered everything you could possibly want to know about Reload Casino, before you commit to signing up.
VIP program available with big rewards
PayPal available as a payment method
Wide variety of games to play
No welcome bonus

Details

Name
Reload Casino
Website
https://www.reloadcasino.com/en-nz/
Launched
01/10/2021
Licenses
Malta Gaming Authority, UK Gambling Commission
VIP program
Yes

Game offerings

Game types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Slots Slots
Game Shows Game Shows

Providers

Payment

Payment options

Apple Pay Apple Pay
Bank Transfer Bank Transfer
InstaDebit InstaDebit
Interac Interac
Klarna Klarna
MuchBetter MuchBetter
Neteller Neteller
PayPal PayPal
PaySafeCard PaySafeCard
Skrill Skrill
Sofort Sofort
Trustly Trustly

Deposit

Minimum deposit
$20

Withdrawal

Minimum withdrawal
$20

Customer Service

Email

Email support
Email address

Live chat

Live chat support

Reload Casino Review

Launched in 2021 by White Hat Gaming, Reload Casino is a newcomer to the NZ online casino scene that offers great games and hassle-free bonuses. We’ve collected all the info you need in this review, so keep reading to see why you should try this site.

What Is Reload Casino Offering? 

Reload Casino comes to you with a stellar offering of games to play, a two-tiered VIP program and some no-strings-attached bonuses. Let’s take a look at what else you’ll find on the site.

LicenceUK Gambling Commission, Malta Gaming Authority
Bonuses10% cashback weekly
Payment Methods5Visa, Visa Debit, Mastercard, Paysafecard, Skrill
Casino Games7Pokies, Live Games, Roulette, Blackjack, Poker, Scratch cards, Table games
Providers70+Over 70 providers including Apollo Games, Barcrest, Ainsworth, Core Gaming, Evolution, Ezugi, Foxium, High5Games, IGT, Iron Dog Studios, GreenTube, Microgaming, Nyx Interactive, NetEnt, Nolimit City, Playson, Play’n GO, Pragmatic Play, Oryx, Red Tiger, Relax Gaming and more
Mobile App Nope, you have to play in browser
VIP Program2 levels
Minimum Deposit NZ$20
Min WithdrawalNZ$20
Customer SupportEmail, Live chat

Reload Casino Licensing, Safety And Trustworthiness

We’ve looked at the registration and licensing of Reload Casino which is managed by White Hat Gaming. Here’s what you need to know before playing there.

The casino holds two licences, one from the Malta Gaming Authority, and the other from the UK Gambling Commission. This makes Reload very reliable, as both these jurisdictions enjoy a high reputation for players in NZ.

Why is Reload Casino safe:

1. Safety of funds

The payment methods used for deposits and withdrawals are secure and provided by trusted payment partners. Reload Casino holds your funds in a separate account to the casino’s funds to keep them secure in the event of financial difficulty.

2. Security of personal information

The Reload website is run using a secure SSL connection which encrypts any data transfers to keep them safe. The website displays its privacy policy so you can easily access it at all times. 

3. Fairness of games

The games on the site are provided by world-renowned, trustworthy providers and are tested for fairness. The casino is affiliated with eCOGRA for your protection.

You can access everything you need to know regarding policies and procedures via a link at the bottom of the page. The terms and conditions are clearly defined and easy to understand. You can find all of the rules for each game in the respective in-game menu.

You can rest assured that it is safe to play at Reload

Reload Casino has all of the necessary licensing in place and is monitored by its licensors and eCOGRA. The casino is clear about its policies and gives you easy access to the information you need. All games and payment methods are provided by safe, trusted providers. 

Our verdict:

The casino is transparent with all of its legal information and is licensed by two of the most stringent licensing authorities globally, so we recommend Reload Casino as safe.

How we tested Reload Casino

To give you an accurate representation of the user experience, we first have to become users ourselves. Here’s how we put the casino through its paces to bring you our review:

  1. Bonus and offers analysis

We look at the promotional offers from the casino, seeing how they compare with other online casinos and how lucrative they are.

  1. How easy is it to open a new account

We go through the registration process, noting any problems we run into and checking how straightforward it is.

  1. Things you need to know about their deposit methods

We investigate the payment methods available to New Zealanders and find out how easy it is to get our money deposited. 

  1. What their game selection looks like

A great games library is the backbone of any online casino. We check out the games, who provides them and whether there is something for everyone.

Reload Casino online casino NZ pokies online
Reload Casino boasts an incredible selection of online casino games from over 70 providers.
  1. The Play experience

Having many games available means nothing if the games don’t work properly. We play the games and look for any glitches or issues you might face when playing.

  1. How withdrawing works

We see how easy it is to access your funds and how long it will take you to complete a withdrawal from the initial request to receiving the payment.

  1. What do you do if you run into issues

We run through the complaints and reporting processes and see how committed the casino is to serving its customers.

Welcome Offers and Promos – Grab a Bonus at Reload Casino 

The bonus and promotion section at Reload Casino leaves much to be desired. The casino doesn’t have many incentives and rewards compared to its competitors, but it does have a couple of interesting, long-term promos.

Players in New Zealand are currently eligible to redeem Reload Casino’s weekly 10% Cashback offer. To qualify, you will need to make a minimum deposit of NZ$20 within that week. When you play any of the games at the casino, your losses are tracked. At the end of the week, the casino will credit your account with 10% of your total losses as cashback.

There are no limitations on the cashback amount, and there are no wagering requirements to fulfil. This Cashback bonus is automatically initiated on your account as long as it is active, and you have made the necessary deposits. 

Reload Casino online casino NZ welcome bonus
Reload Casino does not currently offer a welcome bonus, but it does give players a no wagering 10% Cashback bonus each week!

Promotions and Tournaments 

The only other promotion at Reload Casino is the weekly prize draw. Players earn points for their play each week which entitle them to entries into the weekly draw for NZ$500. Ten winners are randomly selected and evenly split the cash prize, with no wagering requirements or withdrawal restrictions.

There are no tournaments currently being held at Reload Casino.

VIP Program 

There are two levels in the Reload Casino VIP program, Silver and Gold

As a Silver VIP member, you get:

  • Welcome to VIP Cash Drop
  • 15% weekly cashback bonus
  • Offers specifically tailored to your gameplay
  • 24/7 priority support
  • A personal account manager
  • Access to VIP private tournaments
  • Exclusive silver rewards

As a Gold VIP member, you’ll receive:

  • VIP Cash Drop welcome 
  • 20% Cashback bonus weekly
  • Personally tailored offers
  • Priority customer support at all hours
  • Dedicated, private account manager
  • Access to Private and free VIP Tournaments
  • Birthday and seasonal rewards 
  • Exclusive invites and access to events and trips

To become a VIP member, navigate to the VIP page and sign up. The casino will assign your VIP status according to your gaming and spending history. VIP status is reviewed every 30-60 days, and the casino can withdraw your status if your account isn’t active enough.

Reload Casino online casino NZ VIP programme
The two-tiered VIP Program by Reload Casino has the potential to give out some big wins.

Reload Casino has only two promotional offers and no free spins

Reload Casino needs to add more bonuses to entice new clients to play and stay. At the very least, a welcome bonus for new members would make the bonus section more attractive, and adding in some free spins would be a great idea. 

We like the weekly cashback offer as it has no conditions attached and could prove very helpful to players on a losing streak.

Our verdict:

While we feel that the promotion section at Reload needs more variety, the bonuses and promotions it offers are generous and come without any harsh wagering requirements.

Register a New Account With Reload Casino 

Reload Casino online casino NZ registration
Registration at Reload could not be easier!

The registration process at Reload is straightforward with easy-to-follow steps. The forms are well laid out and take you through the process in just a few minutes.

  1. Provide your name, surname, email address, gender, birthdate, and country of residence.
  1. Provide your contact information, including your telephone number and address.
  1. Invent a username and password, choose your currency and agree to the T&Cs.

Opening an account a Reload Casino is uncomplicated

We found the whole process to be a breeze, with well-explained steps that flow well. The forms are clear and concise with a simple design that doesn’t interfere with the information provided.

Our verdict: 

We had no problems signing up to Reload and found the process quick and easy.

Reload Casino Payment Methods 

Reload offers multiple payment methods to its international clientele; however, there are only five methods for New Zealanders. There is a weekly withdrawal limit of NZ$5,000, although VIP players may get an increased limit.

Payment MethodTypeMin WithdrawalAverage Deposit TimeAverage Withdrawal Time
VisaCredit CardNZ$2010 Minutes0-3 days
Visa DebitDebit CardNZ$2010 Minutes0-3 days
MastercardCredit CardNZ$2010 Minutes0-3 days
PaysafecardPrepaid CardNZ$2010 Minutes0-3 days
SkrilleWalletNZ$2010 Minutes0-3 days

Reload Casino needs to add more payment methods for players from New Zealand

The payment processing times at Reload are decent, and the minimum deposit and withdrawal amounts are reasonable. Unfortunately, the casino doesn’t offer many methods and needs to work on adding more for flexibility and convenience.

Our verdict: 

There is a limited number of payment methods offered at Reload for NZ players, which we’d like to see expanded upon..

Games You Can Play at Reload Casino 

Reload Casino has an impressive games library with titles from over 70 of the world’s top games providers, including NetEnt, Microgaming, and Pragmatic Play. The casino offers pokies, table games, live games and scratch cards, all well catalogued and easy to find. 

  • Exclusive Games and Branded Tables

Reload Casino features exclusive pokies such Vegas Cash and Lion Dance, exciting Megaways pokies, plus branded games like Def Leppard Hysteria, Deal or No Deal and Space Invaders Roulette.

  • Slots Selection

Reload Casino features an extensive selection of pokies that include some popular titles such as Blood Suckers, Hall of Gods, Bonanza, A Tale of Elves, Gonzo’s Quest Megaways, Mega Joker, and more!

  • Table games 

From roulette and poker, to blackjack and baccarat and even solitaire, Reload offers a fantastic selection of table games for every kind of player.

  • Live Casino

The live casino at Reload is impressive, with a full stable of table games by leading providers including Evolution.

  • Game shows

Reload offers some of the most popular gameshows, including Sweet Bonanza, Cash or Crash, Monopoly, Crazytime, and Gonzo’s Treasure Hunt.

Cash or Crash live NZ Reload Casino Evolution
Reload Casino supplies a wide range of Game Shows by Evolution, including Cash or Crash Live.

Game Providers 

The games at Reload are provided by:

  • Pokies Providers

More than 70 providers, including Evolution Gaming, Endemol Games, Eyecon, Foxium, Gamevy, 1X2Games, Big Time Gaming, Microgaming and many more.

  • Live casino providers

The live games at Reload are provided by Ezugi, Pragmatic Play and Evolution Gaming.

  • Lottery Providers 

We didn’t find any lotteries at Reload.

Reload offers more than enough games to satisfy the most discerning players

We were impressed with the exciting and varied game selection at Reload Casino with its many different game types and categories. With so many games on offer, you will find something that suits you.

Time To Collect Your Winnings? Here’s How To Withdraw Your Money From Reload Casino 

Withdrawing your money from an online casino should be as easy as depositing it. The withdrawal options at Reload are the same as the deposit methods.

It’s important to note that you will need to have your account information verified before you can withdraw to satisfy the site’s anti-money laundering policies. We’d suggest getting this done in advance to avoid withdrawal delays.

Step by step guide on how to withdraw from Reload Casino 

  1. Log in to your casino account and navigate to the withdrawal section
  2. Select your withdrawal method
  3. Enter the withdrawal amount
  4. Submit the payment for processing and wait for the funds to be transferred to your account

Other important information to know when withdrawing 

  • The minimum withdrawal amount is NZ$20
  • You can only withdraw to an account in your name and preferably using the same method as for your deposits. You can only withdraw a maximum of NZ$5,000 per week.
  • The payment rules and information are provided in the deposits and withdrawals section of the website. 

The withdrawal processes at Reload Casino can be improved

There are only five withdrawal methods meaning you may not find a convenient one, plus withdrawal times are long. Reload should work to shorten these time frames, add methods and raise the maximum weekly withdrawal.

Customer Support 

There are only two contact methods for Reload Casinos customer support: email and live chat. The site does provide 24hr live support, which is a definite plus.

ContactAverage Answer Time
emailsupport@reloadcasino.com24-48h
phoneN/A
live chat24/7 service on the website5-10min
  • Languages supported – English
  • Help Centre – Contactable via live chat 
  • Other resources they offer – While you can access information about how the bonuses work and the rules of the games etc. there is no FAQ section available.

Reload needs to offer better customer support

While we like that there is 24/7 live chat available on the site, and it is easy to access the email contact information, we think Reload needs to add other contact methods like phone support and an FAQ section for quick reference.

Our verdict:

There’s a lack of support methods common on other casino sites, so we believe this area can be improved.

Responsible Gambling 

Reload shows great commitment to responsible gaming from the start of your experience with them. The site immediately shows a timer to log your time spent online and offers you the chance to set a session limit which will automatically log you out once reached. 

You can set deposit limits, take a break and even practice self-exclusion to prevent yourself from playing. There are links to outside gambling help resources as well.

Reload offers enough tools to help you gamble responsibly

We like that the timer immediately shows on your account without you setting limits, as this will be a reminder of time spent playing. The RG section outlines what tools are on offer and instructs you on how to set limits.

Our verdict:

Reload offers decent tools for responsible gambling.

Awards and Recognitions

There are no awards for Reload Casino as of yet.

Conclusion

Reload is a safe online casino option for New Zealanders. The casino offers a fantastic variety of quality games and is very easy to join. While the bonuses here are limited, the ones on offer are generous and have minimal conditions. 

If you can find a payment method that suits you, you’ll have a great time playing at Reload Casino!

Frequently asked questions

Yes, while the site doesn’t have a dedicated app, Reload Casino in New Zealand is optimised for mobile use.
Yes, the casino has a comprehensive selection of live games on offer which include popular table games such as baccarat, roulette, and blackjack.
Depending on the payment method selection, Reload casino can take between 1 and three days to process your withdrawal, though it is usually faster.