Big5 Casino Review - Grab a Bonus

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Big5Casino
Big5Casino
$ 500 bonus
500 free spins
  • VIP Program
  • Daily promotions
  • Weekly promotions
Rating: 4.3 / 5

The Big5 Casino website offers over 500 slots and table games for you to enjoy. They started operating in 2018 and gained a fair following. The site uses euros to do all their transactions, but you can deposit in NZ$, which are then converted. 

What Is Big5 Casino Offering?

License  Malta Gaming Authority, Curacao e-Gaming Authority
Bonuses Welcome, Free Spins, VIP - Leopard, Rhino, Elephant, Lion
Payment Method 18

VISA, Mastercard, Bank Transfer

E-wallets like Neteller, Paysafecard, Skrill, Trustly, MuchBetter, Zimpler, Interac, Runanga, AstroPay, ecoPayz, iDebit, InstaDebit, Siirto, SafetyPay, Euteller, SOFORT

Casino Games 11 Slots, Blackjack, Baccarat, Poker, Video Poker, Roulette, Scratchcards, Jackpots, Live Roulette, Live Blackjack, and Live Baccarat
Providers 33 Microgaming, NetEnt, Gameburger Studios, Quickspin, iSoftBet, All41 Studios, Kalbama Games, GAMOMAT, Merkur Gaming, Oryx Gaming, Thunderkick, Triple Edge Studios, Booming Games, Elk Studios, Hacksaw Gaming, Rabcat, Pragmatic Play, Realistic, RedRake, Red Tiger, Snowborn, WAZDAN, BetSoft, Gamevy, Play’n GO, Kiron, Just For The Win, Leap, Golden Rock Studios, Crazy Tooth Studio, BTG, Altenar, 2by2 Gaming
Mobile App No mobile app required, the game plays well on mobile browsers
VIP Scheme Loyalty program with five levels of rewards
Minimum Deposit NZ$10
Minimum Withdrawal NZ$10
Customer Care Email, Live chat

Big5 Casino Licensing, Safety, and Trustworthiness

The casino has all the industry-standard protections you can expect from an online website that transfers financial information. The 128-bit SSL encryption software keeps all of your data safe from outside sources that might seek to view it.

It’s crucial for any online casino to be licensed. Big5's license falls under the Malta Gaming Authority and the Curacao e-Gaming Authority. They are also registered under the Malta Data Protection Manager. It’s an extra layer of protection that falls under the Data Protection Act. 

Big5 Casino has all their terms and conditions clearly laid out under a tab on each page's bottom. It speaks to their reputability and transparency. You’ll do yourself a favor if you read the terms and conditions page to understand the casino before signing up.

We think these measures are enough to keep your information safe while you are enjoying the website. As long as you make sure the website always has the HTTPS:// prefix, it’s secure. Do not use a VPN to play in the casino, as you may lose your bonuses or even bankroll if you are in a different country.  

Opinion: Everything checks out

The casino uses industry-standard security measures to protect your data. There are no indications of an untrustworthy casino and players seem to be happy enough. 

Our Verdict

The casino is licensed and adheres to the Data Protection Act all pointing to a safe space to play. 

How I tested Big5 Casino

Bonus Offers and analysis:

Big5 casino has a welcome bonus, weekly promotions, and unique rewards for the different VIP tiers. The welcome bonus is fair compared to other casinos. The site is unclear about the exact bonuses offered on the different levels of the loyalty program.

How easy it is to open an account:

The casino's signup protocols are easy to follow. You start with your email address and personal information. Once the email address is verified, you can continue with your financial information and make your first deposit. We suggest you go through the verification process on the site as soon as possible, so your withdrawals go quicker. 

Things you need to know about their deposit methods. 

It’s important to note that deposit methods and withdrawal methods are often not the same. Big5 Casino offers 18 kinds of deposit methods that include bank cards, bank transfers, and e-wallets.

What their game selection looks like.

The website has a selection of over 500 games, about 100 of which are table games. The rest are video slots and live games. There are good options available from the best software developers. 

The Play Experience

The Big5 Casino website plays well on both desktops and mobile devices. It’s not overwhelming and looks good on the smaller screens. Everything is laid out logically and is easy to navigate.

How withdrawing works

As mentioned earlier, withdrawal and deposit methods often differ. Big5 Casino has fewer options available for payouts. Bank transfer is the most universal, but it takes time and sometimes comes with a fee. Neteller and Skrill are instant and safe online.

What do you do if you run into issues?

A good casino has a reliable customer support system. Big5 has a live chat service that operates for 12 hours a day. You also have the option of sending them an email or filling out a web form.

Welcome Offers and Promos - Grab a Bonus at Big5 Casino

As the site runs all its transactions in euros, the bonus offers are listed in euros too. Big5 Casino offers a 100% match on your deposit up to €500 as a welcome bonus. You can also choose to opt into the 500 free spins, which are divided into bundles of 50 over ten days. 

Promotions and Tournaments

There is a promotions tab on the site that lists all the other promotions offered by the casino. Here are weekly bonuses with or without free spins, as well as tournaments you can enter. Big5 tournaments have big wins of up to €2,500,000.

VIP Program

The loyalty program on the site is similar to those of other online casinos. On Big5, you progress through levels determined by a points system based on stakes and wins. Starting at Buffalo and then moving to Leopard, Rhino, Elephant, and Lion. Each level comes with its own reward. That might be deposit bonuses or a personal advisor and dedicated phone line.

The website is not clear on the exact percentages or numbers connected with each level. Having these numbers available before signup might draw more customers. Big5 is still ahead of other casinos that provide no VIP program at all. 

All the bonuses covered

The casino offers a VIP program that is automatically applied the more you play. Aside from that, it offers to match your deposits and free spins to all of its players and not just as a welcome bonus. 

 Verdict

The casino offers all the types of bonuses usually found on casino sites. The weekly promotions and tournaments are a huge draw and the more you play in them, the higher you will move on the loyalty tiers. The website could be more clear about what exactly the rewards are on the different levels. 4.5/5

Register a New Account With Big5 Casino

You can access the signup page easily from the top of the page. All you have to do is fill in the necessary details, including your email and preferred language. Once you have verified the email address, you are guided through the step-by-step process of identity verification and financial information. 

It’s all really easy

Signing up and making your first deposit is very easy, as the casino wants your business. You will do well to time your sign-up with the casino’s Live Chat hours in case you run into trouble. 

Our Verdict

The process of registering as a new client is quick and easy and will not be the reason you turn away from the website. 4/5

Payment Methods

Options abound when it comes to making deposits on the Big5 website. Making a withdrawal is a little harder. The casino requires you to use the same method for deposits and withdrawals. Debit and credit cards are not eligible for payouts so if you made a deposit with a bank card, you will have to choose a different withdrawal option. Remember there is a €5,000 withdrawal limit per month. 

Payment Method Type Average Deposit Time Average Withdrawal Time
Visa, MasterCard Credit / Debit Card Instant Withdrawal not offered through this method
Bank Transfer Bank Transfer Instant 48 hours
Neteller, Skrill E-wallet service Instant 0 - 48 hours

Enough opportunities

The payment methods for the casino aren’t the most varied out there. However, it is all you really need. Be aware of the requirement that the deposit method be the same as the withdrawal first and is only changed if the deposit method isn’t available. 

Our Verdict

The casino has enough payment options to satisfy players. However, many people gauge the reputation of a casino by  it’s variety of payment partners. The casino might miss out on prospective clients who are not willing to overlook the limitation. 4.6/5

Games You Can Play at Big5 Casino

The website is stocked with over 500 games, from table games to slots, live casino games, and scratch cards. The slots include the Book of Dead and Gonzo's Quest, which have exciting twists and turns for a player to discover. 

If video slots are not for you, there are also table games available. These include poker, baccarat, roulette, and blackjack. You do not have to go with the classic table games because the site has themed versions of the table games as well. Scratchcards and jackpots help to round out the list. 

If you miss playing in an old-school walk-in casino, try the live table games. Sit at the roulette table or play against someone in a faraway country around the baccarat table. 

Game Providers

Popular game developer NetEnt hosts the live casino games and develops slot and table games in all the other categories. However, they are not alone and are joined by 32 other developers that range from big companies to smaller studios. 

An average selection

The selection of 500 games available on the Big5 website is not among the greatest out there but it isn’t thin either. Supported by a variety of popular developers, it is safe to assume that most players will find something they can enjoy. 

Time to Collect Your Winnings? Here's What You Need to Know

Casinos do not want you to withdraw money from your account. They want you to spend more time enjoying the site by betting on their games. The whole withdrawal process is geared towards giving you time to change your mind and cancel a withdrawal. 

Big5 Casino insists that you withdraw your payout in the same way you made your deposit. If the same payout method isn't available, you can go for a different option. Look at the fees involved with the various methods to make an informed choice. Remember, a bank transfer may take up to five days. E-wallets may be instant, but you may have to pay a fee based on the withdrawal amount. The Big5 Casino site states that they will charge up to 10% for e-wallet services. The minimum withdrawal over any payout method is €20.  

Easy in but not out

As with many other casinos, the withdrawal methods of Big5 Casino are limited compared to the deposit options. The casino wants you to play with your winnings and not remove them. They apply pending periods and fees even for instant payouts. 

Our Verdict

Be prepared to wait for your money or focus on having fun and leave withdrawals for the big wins or jackpots. 4.5/5

Customer Support

  Contact Answer Time
Live Chat Available from 12:00 CET to 00:00 CET from their website 5-10  mins
Email support@big5casino.com 24-48 hours

The fastest way to find an answer to a burning question is to refer to the terms and conditions page and FAQ section that is always available. If you can’t find it there, you have access to a live chat service. The service is unfortunately only open from 12:00 CET and 00:00 CET from Monday to Sunday. 

Outside of this time, you may send an email to support@big5casino.com or fill in the form on the site’s contact us page.  

Responsive 12 hours of the day

The 12-hour-a-day customer support availability might fall short of any expectation as many casinos offer their Live Chat services 24/7. You can send an email anytime but no one can guarantee how soon you will get an answer. 

Our Verdict

Big5 Casino falls short of the industry standard for customer support. If you are not willing to browse the casino’s FAQ and Ts and Cs for answers outside of operating, you will have to wait for someone to help you. 4.7/5

Responsible Gambling

The adrenaline rush and visceral reactions to the games on an online casino may cause gambling addiction. All registered casinos are licensed and therefore forced to participate in responsible gambling programs and set policies. 

The most important thing any player has to keep in mind that gambling is meant to entertain, and it’s not a get-rich-quick scheme. Don’t use your rent money to play in the casino. The rule is to play with money that you don’t mind losing. 

The Big5 Casino site has a Problem Gambling Survey to help guide you if you’re unsure of your need to gamble. Every player needs to take this seriously and contact the people listed on the site if you need help.

Big5, like other casinos, has exclusion options. You can opt into a freeze period for up to six months, or they can block you from the site altogether. The player has the option of requesting any of these at any time. 

It’s on you

Online casinos are meant to list advice and resources in regard to responsible gambling. The casino does provide assistance in the form of freezing or blocking accounts but you need to request this. It is important that you take the risk of gambling addiction seriously and protect yourself.   

Our Verdict

The gambling survey on the website can be a useful tool for both the player and the casino in terms of responsible gambling. The listed resources for gambling assistance is a great place to start if you need help. 4.3/5

Conclusion

We can see why some prefer to spend their time on the Big5 Casino website. The design is straightforward, and nothing is hidden away or too difficult to find. We find navigating the website uncomplicated, and the design has no frills. 

Bonuses and promotions are available weekly and not just at the welcome. You have the option to opt-out of the tournaments and bonuses if you no longer want to adhere to wagering requirements. The VIP program is easy to understand and holds more rewards than others without any loyalty programs. Overall 4.8/5

 


Nzcasino is an online casino review site focused specifically on introducing the best casinos and online games to players from New Zealand. We conduct research to determine which are those online casinos and pokie sites that offer a secure and fair gambling experience to Kiwi players, and which also reward their customers with great bonuses and rewards. Check out our guides to online pokies, table games, free spins and other bonuses to make the most of online gambling from New Zealand! 

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Playing online casino games can be incredibly fun, but remember to always keep your gambling habits in check. Be prepared to lose sometimes and only wager the amount that you prepared to lose. If you feel that you or someone else around you is in danger of developing a gambling problem, seek help immediately. You can find additional help on the Problem Gambling Foundation of New Zealandor by consulting our Responsible Gambling Guide.