90
Rating
Popularity

This casino is relatively new and hasn’t yet built a strong reputation in NZ.

85/100 Reviewed by NZcasino.co.nz

The terms are easy to find, but it doesn’t clearly explain all legal requirements.

88/100 Reviewed by NZcasino.co.nz

The casino’s interface is user-friendly, but its navigation is too basic in some aspects, like its game categories.

87/100 Reviewed by NZcasino.co.nz

Support is available 24/7 through live chat and email, but reaching a live agent can take a while.

88/100 Reviewed by NZcasino.co.nz

Summary

In our Royal Reels review, we found over 2,800 games, multiple regular bonuses, a no deposit offer, and a user-friendly website. However, there are some aspects it can improve on, like its payment options, game filters, and selection of responsible gambling tools. Still, it’s a casino worth trying for high-rollers and crypto players.
Over 2,800 games
Multiple daily bonuses
$10 No deposit bonus
VIP program
24/7 customer support
User-friendly navigation
Only accepts cards for fiat payments
There are limited game filters
Only offers time-out and self-exclusion RG tools
High minimum limits

most popular slots at Royalreels

Details

Name
Royalreels
Launched
2023
VIP program
Yes

Game offerings

Game types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Craps Craps
Slots Slots
Poker Poker
Game Shows Game Shows

Providers

Payment

Payment options

Deposit

Minimum deposit
$30

Withdrawal

Minimum withdrawal
$30

Customer Service

Email

Email address

Live chat

Live chat support

Royalreels Review

Reviewing casinos, we evaluate various aspects to ensure the sites are safe. The criteria we investigate include:

Digibrite SRL operates the casino, though this operator is also relatively new to the market.

Royal Reels’ licences

Digibrite SRL runs this casino using a Curacao eGaming licence, No. 365/JAZ.

What factors make Royal Reels safe?

The casino states various features that ensure it’s safe for NZ players:

  1. 256-bit SSL encryption protects players’ data
  2. PCI-compliant to ensure secure payment portals
  3. The operator states that all games use independently certified RNG

While you can access the general and bonus terms in the footer, the terms appear in a pop-up. There aren’t any game rules available outside the games.

Does Royal Reels have any awards and recognitions?

When writing this review, we didn’t see any awards or recognitions.

Provides the standard measures but no proof of it

While the operator talks a good game, we didn’t see the licence or security certifications on-site.

Welcome Offers and Promos – Claim Your Fantastic Bonus at Royal Reels

Once NZ players access this website, they’ll see banners promoting the various bonuses. However, they must verify their contact details before seeing more available promotions. You claim the bonuses in your Rewards tab and make the applicable deposit.

New player bonus at Royal Reels

New NZ players receive a 100% bonus of up to $500. The minimum deposit necessary to claim this signup bonus is $30, which is high. Unless specified otherwise, all bonuses have 30x wagering requirements. The operator states that players can’t deposit or withdraw until they complete the rollover.

Royal Reels’ free spin offer

While we didn’t see a regular free spins offer while writing this review, there’s a daily bonus available. This daily promotion changes each day, meaning it can sometimes offer free spins.

No deposit bonus at Royal Reels

New players who verify their contact details receive a $10 no deposit bonus. The no deposit offer has 30x wagering requirements and a $150 max winnings amount.

Does Royal Reels offer a cashback bonus?

NZ players can get 10% cashback on their slot losses from Sunday to Monday. This will typically be awarded by Tuesday at the latest. Players must make at least one deposit to be eligible for this promotion. 

Promotions and tournaments at Royal Reels

Daily promotions offer bonuses like Monday Bonus Booster, Wednesday Triple Sensation, and Weekend Bonanza. There’s also the Happy Hour Bonus of 25% (up to $250), which you can claim twice daily.

Is there a Royal Reels VIP program?

Players in New Zealand automatically join the VIP program, which has 10 tiers. Players must gain XP while wagering to level up their tier and gain exclusive rewards. Live chat confirmed with us that every $15 spent on slots equals 1 XP. The following rewards become available once you level up:

VIP levelVip benefits
1. Opal50 XP converts to $1
2. Garnet$2.50 in XP Redemption (XPR) bonuses
3. Topaz$10 in XPR
4. Tanzanite$25 Wager-free  bonus (WFB) and $40 in XPR
5. Amethyst$120 WFB and $150 in XPR
6. Aquamarine$600 WFB and $600 in XPR
7. Emerald$3,000 WFB and $2,500 in XPR
8. Sapphire$15,000 WFB and $10,000 in XPR
9. Ruby$75,000 WFB and $40,000 in XPR
10. Diamond$100,000 WFB, New Lamborghini Huracan, and $200,000 in XPR

Several exciting bonuses but unclear terms unless you’re verified

While we love the selection of bonuses available each day, we wish the terms for these offers were clear to players before they verify their accounts.

Register a New Account at Royal Reels

To register, NZ players only need to provide a valid email address and password, then verify your email and mobile number.

Necessary documents and information when registering

NZ players will need to verify their identity and account by supplying the following documents:

  1. ID, driver’s licence, or passport
  2. Utility or phone bill
  3. Photo of card or screenshot of wallet

Fast and thorough registration 

While you don’t need to add your personal details as soon as you register, you must verify your contact methods. This process ensures the registration is fast yet thorough, with the personal details required later.

Royal Reels Payment Methods

This operator only allows deposits using Visa and Mastercard for fiat methods. As such, it’s not ideal for NZ players who want to use an e-wallet or prepaid card to make payments. All card deposits can have a fee of around 3%.

Payment MethodMin DepositMax WithdrawalAverage Deposit TimeAverage Withdrawal Time
Visa$30N/AInstantN/A
Mastercard$30N/AInstantN/A
Bank TransferN/A$9,000N/A3-10 days

An extremely limited selection is available for NZ players wanting to use fiat payment methods.

Cryptocurrencies Available at Royal Reels

Bitcoin, Ethereum, USD Coin, and Tether are available. You deposit and withdraw using your preferred crypto exchange, which can have specific limits. However, Royal Reels places a $50 minimum withdrawal limit.

CryptocurrencyMin DepositMax WithdrawalAverage Deposit TimeAverage Withdrawal Time
Bitcoin$30$9,000Instant3-10 Days
Ethereum$30$9,000Instant3-10 Days
USD Coin$30$9,000Instant3-10 Days
Tether (ERC20)$30$9,000Instant3-10 Days
Tether (TRC20)$30$9,000Instant3-10 Days

Slightly more cryptos available, but still limited options

While we appreciate that more cryptos are available, the options are still more limited than we would like. We’d also like faster withdrawals for cryptos.

Games to Enjoy at Royal Reels

Royal Reels table games

This casino offers over 2,800 games, with the standard options of slots, table games, and live dealer titles available.

Are there any branded and exclusive games available?

Unfortunately, we found no exclusive or branded titles at this casino.

World-famous pokies you can enjoy at Royal Reels

Thousands of pokies are available, ranging from Wanted Dead or A Wild to Gates of Olympus. While not all your favourite pokies will be on this site, you can still try fun ones like Sugar Rush 1000, Big Bass Amazon Xtreme, Money Train 2, and Pirots 2 CollectR

Some of the newest pokies available are Money Cart 4, Divine Drop, and Big Bass Secrets of the Golden Lake.

Try the live dealer titles at Royal Reels

Royal Reels live casino games

Over 30 live dealer titles are available, along with six lobbies. The Evolution and Pragmatic Play Live lobbies provide access to Blackjack, Roulette, and Baccarat games. In the lobby itself, there are also titles like Live Craps, 2 Hand Casino Hold ’em, and Fan Tan.

However, the live casino lobby does not have filters or categories. Scrolling through the selection, you can find variants like Double Ball Roulette, Golden Wealth Baccarat, and Lightning Blackjack.

Game shows to give a go at Royal Reels

The live casino lobby contains lobbies for classic live dealer titles, but you’ll also see over 10 game shows available. The titles range from Mega Wheel, Crazy Time, and Vegas Ball Bonanza to Crazy Coin Flip and Monopoly Live.

We also found Monopoly Big Baller, Dead or Alive Saloon, and Side Bet City available. 

Exceptional game providers at Royal Reels

Over 25 game providers list titles on this site. Evolution and Pragmatic Play Live offer the majority of the live dealer titles. We only found Belatra’s Sweet Lotto available for lottery titles, but you can browse games from the following providers:

  • ELKStudios
  • Thunderkick
  • Nolimit City
  • Yggdrasil
  • Quickspin

Thousands of games, but not every gaming category

We love the selection but wish the operator offered more game options. We didn’t see many crash games, and no branded pokies are available.

Time to Withdraw Your Winnings at Royal Reels

Withdrawing your winnings is a fast process from your side. It requires a few simple steps, and starts with accessing the cashier and following the Withdrawal link.

How to withdraw fiat currencies from Royal Reels

When withdrawing using fiat methods, you should follow the below steps:

  1. Log into your casino account and open the cashier
  2. Click on the “Do it here!” link to access the withdrawal page
  3. Specify the withdrawal amount and withdraw using a bank transfer
  4. Add the required payment and personal details
  5. Click the green “Withdraw” button to send the request

How to withdraw cryptocurrencies from Royal Reels

Cryptos become available for withdrawal once you’ve made a deposit using them:

  1. Open the cashier after logging into your account
  2. Use the “Do it here!” link to access your withdrawal tab
  3. Select the crypto from the drop-down list
  4. Add the amount you want to withdraw
  5. Follow the prompts, providing your crypto address
  6. Approve the withdrawal request

Other important information on withdrawals

NZ players must wager all deposits 3x before they can withdraw it. Only methods used to deposit can be used for withdrawals, and fees might apply. You can find payout terms in the “Payouts and Bonuses” section in the footer.

Quick withdrawal process, but long payout time

Requesting a withdrawal is relatively simple, but you must check the available methods. The casino can also take longer to process withdrawals in New Zealand.

Royal Reels’ Customer Support

Live chat is available 24/7, making it the best way to contact support with questions. However, accessing a live agent can sometimes be challenging, as you first need to go through the bot. There’s also a support email and three social media accounts you can follow.

Contact:Average Answer Time
email[email protected]Within 48 hours
phoneN/AN/A
live chatYes, 24/7Within a few minutes
Twitter @RoyalReels1Not Stated
Facebook @RoyalReelsCasinoNot Stated
Instagram@royalreelscasinoNot Stated

NZ players can get support in English, but no FAQ or Helpdesk exists. However, the chatbot will act as a basic Helpdesk, offering answers to common questions.

Support is available 24/7 but in a limited capacity

We’d love to see more support options, such as an FAQ or social media support.

The Overall Play Experience at Royal Reels

The casino’s layout is straightforward, making it easy to navigate. However, sometimes, it can be too simple. There are limited game filters, with games taking longer to load. Still, players can easily access their accounts and rewards once they verify their identity.

Mobile experience at Royal Reels

The mobile site offers the same usability as the desktop one. The only real difference is that your account access moves to the bottom of the screen. 

Straightforward navigation due to a simple design

We like the fact that it’s easy to navigate this casino. However, we would appreciate more attention to sections like the terms and conditions.

Responsible Gambling at Royal Reels

This casino only features two responsible gambling tools: Time-Out and Self-Exclusion. You can also read about the signs of problem gambling.

Players only have access to a couple of tools

We wish the operator offered more responsible gambling tools, like reality checks, personal limits, and session limits.

Browse Thousands of Games to Have Some Fun

After thoroughly reviewing this casino, we found it’s more suited to high rollers and crypto players. The minimum deposit and withdrawal limits are high. It offers regular bonuses and a VIP program, but there isn’t a dedicated promotions page. Even so, and despite limited payment methods, the game selection is very good, so we rate this casino 7/10.

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Frequently asked questions

You must verify your mobile number to access the bonuses and promotions.
No, social media is only to keep up with the latest news and promotions.
No, demo games aren’t available to NZ players, although it is possible to load a game to check the rules.
The operator was established in 2021, with the casino opening in 2023.
The operator can process withdrawals up to 72 hours, and payouts can take seven additional days.
No, but the mobile website is as usable as the desktop one.
Royalreels
$500
Bonus
-
Freespins
18+ | Play Responsibly Gambleaware.org Terms & conditions apply

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