MrBen Casino Review
There's a new player on the NZ casino block, but is Mr Ben really as good as he seems?The launch of a new platform by a prominent operator such as White Hat Gaming necessitates a detailed examination. Their latest brand, MrBen, presents a number of significant features at first review, including a substantial games library and a structured schedule of daily promotions. The purpose of this analysis is to move beyond these initial observations to conduct a comprehensive assessment of the platform's operational integrity, the fairness of its terms, and its overall quality for the end-user. We also look at other elements of this casino, such as trust and safety, payments and account fairness, games, customer support, and user feedback.
VIP Program
Skrill
Regular Offers
Live Chat
Summary
Details
Casino features
Language Support
Game offerings
Game types
Blackjack 
Baccarat 
Roulette 
Live Casino
Craps
Slots
Poker
Game Shows Providers
Big Time Gaming
Blueprint Gaming
Elk Studios
Games Global
IGT
Inspired
Just For The Win
Microgaming
NetEnt
Play’n GO
Pragmatic Play
Push Gaming
Red Tiger
Relax
Spinomenal
Wazdan
Payment
Payment options
Bank Transfer 
Revolut 
Deposit
Withdrawal
Customer Service
Live chat
The way we rate casinos at NZCasino has an in-depth process that follows 6 tried and tested steps. We do the hard work so you get the valuable information and a good overall rating.
Here’s the methods I used for this review.
- I verified the licensing, safety and overall trustworthiness of Mr Ben
- I analysed all the bonus terms and promos at Mr Ben Casino
- I checked the payment methods at Mr Ben for ease of use and reliability
- I assessed the selection of games and Mr Ben Casino’s usability
- I tested the Mr Ben player support
- I judged the popularity of Mr Ben and checked real player testimonials
MrBen Casino’s Licensing, Safety and Trustworthiness
The first thing I look for is the license, and Mr Ben has two licenses in place. It’s operated by White Hat Gaming, a titan of the industry, and it holds licenses from both the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). For Kiwi players, this is the best possible assurance of safety, fairness, and security. At the time of writing this review, New Zealanders are allowed to gamble at offshore online casinos, although these sites are unlicensed locally. The government is working on the Online Casino Gambling Bill but the framework is still in the works.
| ⚠️AGE RISK WARNING |
| Online gambling in New Zealand is strictly for those aged 18 and over. All casinos must verify the ages of players and not permit anyone under the legal age to use their services. |
Responsible Gaming in Mr Ben Casino
The responsible gaming setup here is solid. You get a complete toolkit to manage your play right from your account dashboard. I could easily set my own deposit limits, session time reminders, and reality checks. If you need to take a breather, you can activate a time-out or a full self-exclusion without any fuss. It’s clear they take player safety seriously.
| ⚠️ ADDICTION RISK WARNING ⚠️ |
| Gambling can be fun, but it’s one of those things that can also cause real harm. It’s a good idea to keep tabs on how it’s actually making you feel. Some of the classic red flags are things like chasing your losses, having to borrow money to play, or just finding yourself gambling for longer than you planned. If you think you might need a hand, the best thing to do is talk to someone as soon as you can. New Zealand offers free, confidential, and judgment-free support services. You could try the Gambling Helpline at 0800 654 655 or get in touch with PGF Services. |
My Rating of Mr Ben Casino’s Trust & Safety
With a top operator in charge, how does the trustworthiness measure up?
| What I checked | Score | Why this score? |
| Licences | 5/5 | Dual licenses from the MGA and UKGC point towards player safety and regulatory oversight. |
| Brand Credibility & Ownership Trust | 5/5 | White Hat Gaming’s reputation is good. They are known for running some of the most popular and trusted casinos in NZ. |
| Security Measures & Data Protection | 4/5 | All the essential SSL encryption and privacy protocols are in place to keep your details secure. |
| Responsible Gambling Tools | 5/5 | A solid set of user-friendly, self-service tools that empower players to manage their own limits effectively. |
| It’s as safe to play here |
| Mr Ben scores strongly for licensing and safety tools but gambling carries the usual financial risks. Mr Ben scores an almost perfect 24 out of 25. |
Bonus Terms and Promos at Mr Ben Casino
Let’s get into the bonuses. Mr Ben has quite a few on offer.
| ⚠️BONUS RISK WARNING |
| e welcome offer comes with a hefty 40x wagering requirement that applies to both your deposit and bonus funds. So, if you deposit NZD 100 to get a NZD 100 bonus, you’ll need to wager a total of NZD 8,000 (NZD 200 x 40). That’s a solid amount, making it very difficult to cash out any winnings from this bonus. |
Mr Ben Casino Welcome Bonus
As a new player from New Zealand, Mr Ben welcomes you with a 100% match bonus up to NZD 300, 100 Bonus Spins on the classic pokie Gonzo’s Quest, and 500 Loyalty Points to kick things off. You’ll need to deposit at least NZD 20 to claim this offer.
Free Spins Offers at Mr Ben Casino
Your first deposit gets you 100 spins. I found bonus spin deals available practically every day, so you can always top up your account with some extra chances to win on popular pokies.
Mr Ben Casino Promotions and Tournaments
I discovered a new promotion for every single day of the week. They often feature reload bonuses on certain days of the week; however, for the sake of accuracy, make sure to consult the live T&Cs as promotions may change from time to time.
VIP Program at Mr Ben Casino
The Loyalty Program at Mr Ben is nice and simple. For every NZD 10 you wager on games, you earn loyalty points. Once you’ve collected 1,000 points, you can exchange them for NZD 5 in bonus funds.
My Rating of Mr Ben Casino’s Bonus Terms & Promotions
Ready to see what I sussed out in the small print?
| What I checked | Score | Why this score? |
| Bonus Terms and Conditions | 3/5 | The terms are easy to find, but the 40x (deposit + bonus) wagering on the welcome offer is a real stinger. |
| Wagering Requirements | 3/5 | That welcome bonus wagering is one of the highest I’ve seen. Thankfully, the daily promos have more player-friendly terms. |
| Ongoing Promotions | 5/5 | A unique promotion every day of the week. |
| A promotional treat, but be wary of the welcome offer’s terms |
| This section scores a decent 12 out of 15. |
Payment Methods & Account Fairness in Mr Ben Casino
Depositing and withdrawing is a simple process here, with a wide range of modern options for us Kiwis.
| Payment Method | Minimum Deposit | Maximum Withdrawal | Average Deposit Time | Average Withdrawal Pending Time |
| Mastercard | NZD$20 | Not Specified | Instant | 1-3 business days |
| Visa | NZD$20 | Not Specified | Instant | 1-3 business days |
| Apple Pay | NZD$20 | Not Specified | Instant | 1-3 business days |
| Neteller | NZD$20 | Not Specified | Instant | Up to 24 hours |
| Paysafecard | NZD$20 | Not Specified | Instant | N/A |
| Revolut | NZD$20 | Not Specified | Instant | Up to 24 hours |
| ⚠️FINANCIAL RISK WARNING |
| Gambling with real money always involves a risk that you will lose. So it’s important to never view gambling as a way to make money. Casinos always have the advantage due to the house edge and most players lose money over time. Our advice is to set strict limits before you play and stick to them. As well as only gambling with the money that you can afford to lose. |
Cryptocurrencies Accepted at Mr Ben Casino
At the time of my review, Mr Ben didn’t have any options for crypto deposits or withdrawals.
Step by Step guide on how to withdraw from Mr Ben Casino
- Just head to your account section and click ‘Withdraw’
- Pop in the amount you want to cash out
- The system will default to the method you used to deposit
- Confirm the transaction, and you’re good to go!
Other important information to know when withdrawing
The minimum you can pull out is NZD$20. In our tests, White Hat Gaming sites are quick on the draw with payouts, especially to e-wallets, which are often done within a day once your ID is verified.
Documents and information you need to share with Mr Ben Casino to open an account
To get fully set up and ready for withdrawals, you’ll need to send in some documents.
- Photo ID: a clear copy of your passport or driver’s license.
- Proof of address: a recent utility bill or bank statement showing your name and address.
My Rating of Mr Ben Casino’s Payment & Account Fairness
Time for me to double down on the terms and get through all that small print!
| What I checked | Score | Why this score? |
| Minimum Withdrawal and Deposit | 3/5 | NZD 20 is a reasonable minimum, but some other casinos let you start with NZD 10. |
| Accepted Payment Methods | 4/5 | A great lineup of modern payment solutions for Kiwis. It only misses out on a perfect score due to the lack of crypto. |
| Account Rules and Player Rights | 4/5 | Everything is laid out clearly in the terms, with no hidden clauses. It’s fair and transparent. |
| Withdrawal Speed and Processing Times | 4/5 | Payouts are reliable and fast, particularly if you’re using an e-wallet. |
| A safe and efficient banking system |
| The payment system here is modern, secure, and fast. This results in a solid 15 out of 20. |
Mr Ben Casino’s Games Library & Usability
Mr Ben has a game library with close to 3,000 pokies. The feature a wide variety from well known software providers in the market.
| ⚠️CASINO GAMES DISCLAIMER |
| At the end of the day, casino games are just for fun. They’re games of chance. The reality is that every single casino holds a built-in mathematical advantage, an edge that means most people lose money over the long haul. That’s why it’s so important to only play at casinos that are licensed by a well-known regulator. The games at these sites are licensed, too, and their fairness gets tested by independent specialists. Before you put any money down, it pays to check a game’s specific rules and its RTP. It’s also smart to double-check how different games might contribute to any bonus wagering requirements. |
Exclusive Games at Mr Ben Casino
I didn’t find any exclusive branded titles here, but with a library this big, there are countless unique and lesser-known games to discover.
Recommended slots you can play at Mr Ben Casino
Mr Ben features some of the most popular pokies, such as Book of Dead and Big Bass Splash, to modern classics like Wanted Dead or a Wild.
Live Dealer Tables Available in Mr Ben Casino
The live casino offering is mint, with nearly 100 tables running. You can try your luck at numerous versions of Blackjack, Roulette, Baccarat, and Poker, all streamed live with professional dealers. Plus, all the big-name game shows are here too.
Other Games at Mr Ben Casino
Here are a few other game categories to explore:
- Video Poker
- Slingo
- Scratchcards
- Instant Win Games
Game Providers at Mr Ben Casino
The provider lineup is world-class. You’ll find games from every major studio, including NetEnt, Play’n GO, Pragmatic Play, Microgaming, Red Tiger, Hacksaw Gaming, and dozens upon dozens more.
Mobile experience at Mr Ben Casino
I tested the casino on my mobile and it was a good experience. There’s no app to download; you just visit the site on your phone’s browser. It’s quick, responsive, and gives you access to the entire collection of games on the go.
My Rating of Mr Ben Casino’s Games Library & Usability
It’s time to check those assessments.
| What I checked | Score | Why this score? |
| Games Library and Navigation | 5/5 | The casino features a solid array of choices for its users, with over 3,000 games. |
| Software Providers and Game Integrity | 5/5 | Mr Ben partners with well-known software providers in the market. |
| User & Mobile Experience | 4/5 | The website is responsive, performing well on both desktop and mobile. |
| One of the most impressive game selections available |
| The scores come out as a top 18 out of 20. |
Mr Ben Casino Customer Support
Let’s take a look at my findings for how well Mr Ben fared in the customer support category.
| Contact: | Average Answer Time | |
| [email protected] | Within a few hours | |
| phone | N/A | N/A |
| live chat | Yes, 24/7 | A few moments |
| https://x.com/MrBen_Casino | 24 hours | |
| https://www.facebook.com/p/MrBen-Casino-Sportsbook-61577083195716/ | 24 hours |
Languages: English.
Help Centre: Yes, there’s a good FAQ section on the website that can help you solve the most common queries on your own.
My Rating of Mr Ben Casino’s Customer Support
Here’s where I assess my sign-up journey and give the overall score for the help I received.
| What I checked | Score | Why this score? |
| Availability & Response Time | 4/5 | The FAQ and help section is well-written and cover all the important topics. |
| Contact Options | 2/3 | Live chat and email are great, but a phone line is always a welcome addition. |
| Help Centre & Self-Service Options | 2/2 | The FAQ and help section is well-written and covers all the important topics. |
| Mr Ben provides quality support when you need it |
| No major worries here, and it’s a strong 8 out of 10. |
Popularity & User Testimonials
Being brand new for 2025, Mr Ben hasn’t had time to build up a collection of player reviews yet. However, the name behind it, White Hat Gaming, is a well-known operator in New Zealand. Their other casinos have a good reputation in the NZ market.
| A new site with a good pedigree |
| Given the reputation of its operator, I’m giving it an opening score of 4 out of 10. |
Can Mr Ben Casino Cater to the NZ Market?
My overall assessment of Mr Ben is favourable. The platform demonstrates a clear focus on trust and security. It offers a broad selection of games, and the daily promotional schedule is likely to appeal to many players. The primary concern is the relatively high wagering requirement attached to the welcome bonus. However, for those comfortable with that condition, the platform provides a well-structured and feature-rich online casino experience suitable for New Zealand players.
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Frequently asked questions
Angelique is our NZ Expert and a seasoned iGaming content professional with over 12 years of experience in digital content creation, including more than 10 years specifically focused on the online casino field.