Luna Casino Review
A SkillOnNet brand, but what do the user stats say?Luna Casino is a SkillOnNet casino, a B2B company in the iGaming industry that manages over 20 online casino brands worldwide. The casino platform offers a full suite of products, including a VIP program, daily promotions and pokies tournaments. This review will delve into the details of the casino, including its licenses, terms, and user feedback, to help rate it for New Zealand players.
VIP Program
Skrill
Regular Offers
Live Chat
Summary
Details
Casino features
Language Support
Game offerings
Game types
Blackjack 
Roulette 
Live Casino
Slots
Game Shows Providers
Blueprint Gaming 
Light & Wonder 
NetEnt 
Playtech 
Play’n GO 
Pragmatic Play 
Wazdan 
Yggdrasil Payment
Payment options
MuchBetter 
Deposit
Withdrawal
Customer Service
Live chat
Our process of how we rate online casinos is a 6-step process that is designed to provide objective and factual ratings.
This is the procedure I followed for this analysis.
- I verified the licensing, safety and overall trustworthiness of Luna Casino
- I analysed all the bonus terms and promos at Luna Casino
- I checked the payment methods at Luna Casino for ease of use and reliability
- I assessed the selection of games and Luna Casino’s usability
- I tested the Luna Casino player support
- I judged the popularity of Luna Casino and checked real player testimonials
Luna Casino’s Licensing, Safety and Trustworthiness
My research confirms the owner of Luna Casino is SkillOnNet Ltd and licensed by the Malta Gaming Authority (MGA). For Kiwis, an online casino with an MGA license has their assurance that player protection, transparency and game fairness are up to scratch. In addition to its license, the site’s online casino game results use RNG and are also certified by an independent testing agency, iTech Labs.
AGE RISK WARNING
Online gambling in New Zealand is strictly for those aged 18 and over. All casinos must verify the ages of players and not permit anyone under the legal age to use their services.
Responsible Gaming in Luna Casino
After reviewing the Responsible Gaming section, I see that Luna Casino offers the standard tools and resources. Players can obtain information on how to gamble safely, set limits, and exclude themselves if necessary. These features comply with the standards set by the MGA license.
ADDICTION RISK WARNING
While gambling is fun for many, it can also be harmful, so be aware of your own feelings and behaviour around gambling. Some patterns to look out for are trying to win back money you’ve lost, borrowing money to gamble or gambling taking up more and more of your time. If you recognise any of these signs, get help early. New Zealand offers numerous free and confidential services that provide help without judgment. These include the Gambling Helpline 0800 654 655 and PGF Services.
My Rating of Luna Casino’s Trust & Safety
Given its operator and license, how does its trustworthiness measure?
| What I checked | Score | Why this score? |
| Licences | 5/5 | The casino operates with a valid license from the Malta Gaming Authority (MGA), one of the most respected regulatory bodies in the industry. |
| Brand Credibility & Ownership Trust | 4/5 | It is operated by SkillOnNet Ltd, a major, well-established company that runs a large network of online casinos. |
| Security Measures & Data Protection | 4/5 | The platform is RNG certified by iTech Labs and operates under strict MGA data protection protocols. |
| Responsible Gambling Tools | 4/5 | A comprehensive suite of responsible gaming tools is available, as required by its MGA license. |
A framework of trust built on a top-tier license and operator.
From a regulatory and operational standpoint, the platform is structured for safety and fairness. It holds one of the best licenses available and is run by a major industry player. This results in a high score of 22 out of 25.
Bonus Terms and Promos at Luna Casino
The promotional offers are a standard component of the Luna Casino experience.
BONUS RISK WARNING
You must wager 30 times the deposit and bonus amount to withdraw the welcome bonus. For example purposes only, a 100% match would double the deposit amount under the current terms. For the bonus to convert into real money here, players must wager NZD 6,000 (NZD 200 x 30). Remember, the winnings that you make with the free spins come with a 60x wagering requirement that is apart from the overall bonus.
Luna Casino Welcome Bonus
New users from New Zealand are offered a 100% match bonus up to NZD 100 and 50 Free Spins on the game Book of Dead. A minimum deposit of NZD 10 is required, and users must use the bonus code LUNA.
Free Spins Offers at Luna Casino
The welcome package includes 50 free spins. Further free spin offers are likely available through the “Daily Picks” promotion, which provides users with new offers each day.
Luna Casino Promotions and Tournaments
The platform’s promotional activity is centred around “Daily Picks,” a system that presents personalised offers to users each day. The casino also runs regular slot tournaments, which provide a competitive element for players.
Luna Casino VIP Program
Luna Casino features a multi-level “VIP Lounge. In the VIP programme, points are assigned based on wagering activity and different tiers. Benefits include exclusive bonuses, personal account managers, and other rewards that improve as players move up the levels.
My Rating of Luna Casino’s Bonus Terms & Promotions
Here is my assessment of the promotional framework.
| What I checked | Score | Why this score? |
| Bonus Terms and Conditions | 2/5 | The terms are clearly stated but contain very high wagering requirements, particularly the 60x on free spin winnings and the 30x on the combined deposit and bonus. |
| Wagering Requirements | 2/5 | These requirements are significantly higher than the industry average, making it very challenging for users to convert bonus funds into real money. |
| Ongoing Promotions | 4/5 | The “Daily Picks” system, regular tournaments, and a structured VIP Lounge provide a strong framework for rewarding ongoing player activity. |
The promotional structure is good, but the terms are unfavourable
This section receives a score of 12 out of 15, reflecting the strong promotional structure but also the very high wagering requirements.
Payment Methods & Account Fairness in Luna Casino
My analysis of the cashier shows a standard range of payment solutions.
| Payment Method | Minimum Deposit | Maximum Withdrawal | Average Deposit Time | Average Withdrawal Pending Time |
| Mastercard / Visa | NZD 10 | NZD 20 | Instant | 1–3 business days |
| Skrill | NZD 10 | NZD 20 | Instant | Up to 24 hours |
| Apple Pay | NZD 10 | NZD 20 | Instant | Up to 24 hours |
| Payz | NZD 10 | NZD 20 | Instant | Up to 24 hours |
| MuchBetter | NZD 10 | NZD 20 | Instant | Up to 24 hours |
FINANCIAL RISK WARNING
Gambling with real money always involves a risk that you will lose. So it’s important to never view gambling as a way to make money. Casinos always have the advantage due to the house edge, and most players lose money over time. Our advice is to set strict limits before you play and stick to them, as well as only gambling with the money that you can afford to lose.
Cryptocurrencies Accepted at Luna Casino
Based on the available information, Luna Casino does not appear to accept cryptocurrency deposits.
Step by Step guide on how to withdraw from Luna Casino
- Navigate to the cashier or banking section within your account.
- Select the “Withdraw” option.
- Enter the amount you wish to withdraw.
- Choose your payment method and confirm the transaction.
Other important information to know when withdrawing
The minimum withdrawal amount is NZD$20. As a SkillOnNet casino, withdrawal processing times are generally in line with industry standards.
Documents and information you need to share with Luna Casino to open an account
To comply with its MGA licensing obligations, the operator must perform a Know Your Customer (KYC) identity check. This verification procedure requires you to provide specific documents to confirm your identity and address.
- Photographic ID: You will need to supply a copy of a government-issued identification document, like a passport or driver’s license.
- Proof of address: A recent document, such as a utility bill or bank statement, that clearly shows your full name and residential address is also required.
My Rating of Luna Casino’s Payment & Account Fairness
Here is my take on the platform’s financial terms.
| What I checked | Score | Why this score? |
| Minimum Withdrawal and Deposit | 4/5 | The NZD 10 minimum deposit is excellent, and the NZD 20 minimum withdrawal is a standard and reasonable amount for the market. |
| Accepted Payment Methods | 3/5 | A solid range of traditional and e-wallet options are available, but the absence of cryptocurrency support is a notable omission in the current market. |
| Account Rules and Player Rights | 4/5 | The terms and conditions are governed by MGA regulations, which ensures a high standard of player rights and fairness. |
| Withdrawal Speed and Processing Times | 4/5 | Withdrawal processing is described as standard, but this may vary based on user reports. |
A standard banking system, but overshadowed by user reports.
The payment infrastructure is solid on paper, but numerous user complaints about payment issues cannot be ignored. This results in a score of 14 out of 20.
Luna Casino’s Games Library & Usability
My examination of the games lobby revealed a large and diverse portfolio, as is typical of SkillOnNet platforms.
CASINO GAMES DISCLAIMER
It is important for users to understand that casino games are products of chance and the result is determined through a certified RNG. These systems guarantee flexibility but nonetheless operate in an environment where the house gains a mathematical edge. The RTP of a game is an average calculation over millions of plays. Therefore, it does not guarantee anything for the individual session you are playing. Before playing any game, you are advised to know about the rules and variance.
Exclusive Games at Luna Casino
I did not identify any exclusive branded titles during my analysis of the game library.
Recommended slots you can play at Luna Casino
The platform offers a vast selection of pokies from a wide range of developers. Users can find popular titles such as Book of Dead, Thor: The Trials of Asgard, and Dragon’s Luck. The library is extensive and caters to all tastes.
Live Dealer Tables Available in Luna Casino
The live casino section is comprehensive, featuring numerous tables for Blackjack, Roulette, and other games from providers like Stakelogic and Pragmatic Play. The variety includes classic games and modern variations like Super Stake Roulette.
Other Games at Luna Casino
Additional game types available include:
- Video Poker
- Table Games
- Jackpot Slots
Game Providers at Luna Casino
As a SkillOnNet platform, Luna Casino integrates games from a huge number of providers, including Pragmatic Play, Stakelogic, Yggdrasil, Peter & Sons, Amusnet Interactive, Playson, and many others.
Mobile experience at Luna Casino
The platform is accessible via a mobile-optimised website. Additionally, dedicated mobile applications are available for both iOS and Android devices, which is a significant plus for mobile users.
My Rating of Luna Casino’s Games Library & Usability
Here is my assessment of the game offering.
| What I checked | Score | Why this score? |
| Games Library and Navigation | 4/5 | The library is large and varied, with good categorization for slots, live casino, and jackpots. |
| Software Providers and Game Integrity | 4/5 | The integration with the SkillOnNet platform provides access to a massive and diverse range of reputable game developers. |
| User & Mobile Experience | 4/5 | In testing, desktop navigation worked smoothly; however, your experience may differ. The casino offers a mobile app, providing access across devices. |
A solid game collection let down by user-reported technical issues
While the game selection is objectively good, user complaints regarding games freezing and site instability prevent a higher score. This results in a score of 13 out of 20.
Luna Casino Customer Support
Access to reliable support is a factor in user trust. Luna Casino offers support through live chat and email.
| Contact: | Average Answer Time |
| email [email protected] | Varies (reports of no response) |
| live chat Yes | A few moments |
| X (Twitter)@lunacasino | Varies |
| Varies |
Languages: English.
Help Centre: A standard FAQ section is available on the website.
My Rating of Luna Casino’s Customer Support
Here is my evaluation of the platform’s support infrastructure.
| What I checked | Score | Why this score? |
| Availability & Response Time | 3/5 | Live chat is available, which is positive. However, there are numerous user reports of emails going unanswered and a lack of satisfactory resolutions. |
| Contact Options | 2/3 | Live chat and email are the primary options. The social media channels appear to be inactive, and there is no phone support. |
| Help Centre & Self-Service Options | 2/2 | The platform provides a functional FAQ section for self-service. |
Support channels exist but are reportedly ineffective
While the necessary support channels are in place, the high volume of user complaints about a lack of response and resolution is a major concern. This earns it a score of 8 out of 10.
Popularity & User Testimonials
My research into user feedback revealed a significant and concerning trend. The casino has a Trustpilot score of 2.5 out of 5, which is classified as “Poor.” A staggering 78% of the 18 reviews are 1-star. Users report a wide range of serious issues, including being unable to log in after winning, funds disappearing, deposits being taken but not credited, and a complete lack of response from customer support. Similar complaints can be found on other platforms like Reddit.
The public user feedback for this casino is overwhelmingly negative
The volume and severity of these public complaints are significant red flags that cannot be overlooked in a fair assessment. This results in a very low score of 2 out of 10.
Is Luna Casino A Safe Bet
In my final review of the Luna Casino site I found a big gap between the regulatory framework and the player experience. On paper, it’s a well licensed site from a major operator with a big game library. However, the number of negative reviews from players complaining about account issues, payments, and customer support raises questions about the site’s reliability. The high wagering requirements for the bonuses also impact my assessment. Given the numerous and persistent complaints from players, readers should be aware of these risks before deciding whether to engage.
Other Casinos To Play at if You Like Luna Casino
For users seeking platforms with a similar game library but a stronger reputation, I have also analysed:
Frequently asked questions
Angelique is our NZ Expert and a seasoned iGaming content professional with over 12 years of experience in digital content creation, including more than 10 years specifically focused on the online casino field.