Cocoa Casino

Do you have a craving for sweets? Cocoa Casino is a dessert-themed casino run by Oliver King, who manages several other online casinos. From what we’ve seen, a lot of these casinos seem to be roughly the same in terms of what they offer. Let’s dive in and look at the main features of Cocoa Casino and see if it can stand out!

Cocoa Casino

Cocoa Casino
88
88
Rating
Popularity
Terms
Usability
Customer Service
VIP Program VIP Program
PayPal PayPal
Regular Offers Regular Offers
Live Chat Live Chat
$2 110 Bonus Wagering 34x
- Freespins
18+ | Play Responsibly | BeGambleAware.org | 18+. New players only. 211% MATCH: $30 MINIMUM DEPOSIT | 34X PLAYTHROUGH|10X MAX CASHOUT| ALL CURRENCIES | STICKY | Terms and conditions applies
88
Rating
Popularity

Cocoa Casino is a dessert-themed casino run by Oliver King, who manages several other online casinos. From what we’ve seen, a lot of these casinos seem to be roughly the same in terms of what they offer.

97/100 Reviewed by NZcasino.co.nz

With the welcome bonus, players will receive a 100% match bonus of up to $1,000 plus 777 free spins with x40 on wagering.

87/100 Reviewed by NZcasino.co.nz

The game selection is one of the most important features of any casino. There should be more than enough games for you to enjoy and never get bored.

84/100 Reviewed by NZcasino.co.nz

For most players, the FAQ is the first place to go if they have a question. We evaluate the helpfulness of the FAQ as well as the customer support.

62/100 Reviewed by NZcasino.co.nz

Summary

Cocoa Casino was thoroughly reviewed by us, and we gave it a positive grade. It's a good casino to play at in general, but there are a few things to keep in mind. We looked at the casino's player grievances, approximate profits, licence, games authenticity, customer service efficiency, terms and conditions fairness, withdrawal and win limits, and other factors in our study. Cocoa Casino's ranking is affected by the other online casinos mentioned below because it is connected to them. Learn more about this casino by reading the full analysis below.
Great welcome bonus
Several ongoing bonuses
Decent selection of slot games
24/7 support is available
Only a few withdrawal options
Table game selection is poor

Details

Name
Cocoa Casino
Launched
01/01/2005
Licenses
Government of Curacao
VIP program
Yes

Game offerings

Providers

Payment

Payment options

Bitcoin Bitcoin
MasterCard MasterCard
Neosurf Neosurf
Neteller Neteller
Skrill Skrill
VISA VISA

Customer Service

Email

Email support
Yes

Live chat

Live chat support
Yes

Cocoa Casino Review

Cocoa Casino  Casino Licensing, Safety, and Trustworthiness

Cocoa Casino is a newer online casino that’s popped up, so safety and trustworthiness are especially important here. Cocoa Casino is licensed through the Government of Curacao. The manager, Oliver King, also runs several other similar casinos. 

According to the privacy policy, your personal information won’t be shared with third parties. They also state that they don’t store data for longer than what’s necessary.

The security used by the casino is 128bit digital encryption, which is also used by banks and other financial institutions. 

Games are safe and fair to play. The game providers are companies like Betsoft, Rival, and Felix Gaming. These companies also go through their own licensing process to ensure fair play of their games. 

Players can access legal information simply by going to the privacy policy page on the casino site. The terms and conditions page also has further details on numerous casino policies, such as the bonus terms. 

Everything Points to a Safe Experience

While reviewing Cocoa Casino, we didn’t see anything that would suggest the casino isn’t safe to play at. First, having a license from the Government of Curacao means it’s a legitimate casino and has met the appropriate standards to operate.

The security features used by the casino are on par with other casinos and online merchants. We think players can feel confident with playing here.

With a license from Curacao, Cocoa Casino is completely safe to play at. 

How we tested Cocoa Casino. 

Every time we review a casino, we consider the following important factors. Below we explain a bit more about what we look for in each casino.

1. Bonus and Offers Analysis

The bonus offer can often be one of the main incentives to sign up at a new casino. We compare how generous the welcome offer is to other casinos. We also consider how high the wagering requirements are and any additional terms or limitations.

2. How Easy Is it to Open a New Account

Ideally, opening a new account should take no more than a few easy steps. We also make sure the casino isn’t asking for too much information. 

3. Things You Need to Know About Their Deposit Methods

We consider how big the deposit method selection is, as well the minimum deposit amount and any other conditions there may be. 

4. What Their Game Selection Looks Like

The game selection is one of the most important features of any casino. There should be more than enough games for you to enjoy and never get bored.

5. The Play Experience

Some casinos can have a large selection of games, but it doesn’t mean the games will be fun to play. The play experience reflects the quality of the games. 

6. How Withdrawing Works

Withdrawing should be simple to carry out, and the processing times should be as quick as possible. We also look at how many withdrawal options the casino has and if they’re convenient for players. 

7. What Do You Do If You Run Into Issues

For most players, the FAQ is the first place to go if they have a question. We evaluate the helpfulness of the FAQ as well as the customer support. This includes the response times of the staff and their professionalism. 

Welcome Offers and Promos – Grab a Bonus at Cocoa Casino 

222% Match Bonus to Everyone: Cashier Name: 122% Match (August 1st – August 31st)

The sweltering hot winning chance continues throughout August with a 222% Match Bonus available throughout the month.

Players that deposit as low as $30 are entitled to enjoy this Sticky bonus that holds a 34x playthrough and has a 10x max cashout.

Promotions and Tournaments

The good news is even when the welcome bonus has been spent, there are several other promotions available.

Let’s take a look at what’s available now, below!

123 More Spins for August: Cashier Name: 123 Spins (Lucky Ox Jackpots) (August 1st – August 31st)

This lucky slot is super hot and we are sure that you will want to continue playing longer.  With just another $25 deposit, you can claim 123 more spins.

The spin value for this promotion is 0.25 with a 30x playthrough and No max cash out!  Available for new and existing players!

5 Daily Spins – Every Single Day!: Cashier Name: 5 Free Spins (Lucky Ox Jackpot) (August 1st – August 31st)

Continue to get the word out about the 5 free spins for 365 days! 

You will just need to make a $25 casino deposit and then can claim 5 daily spins right away on the selected slot for the month.

VIP Program

Each new player is automatically enrolled in the “default” level of the VIP program when they first sign up. The names of the levels are pretty uninspiring; they’re simply VIP 1, VIP 2, and VIP 3. It won’t be possible to move up any higher until you have been with the casino for at least 30 days. 

Overall, information regarding the VIP program is fairly light. There’s no mention of what it takes to get out of the default level and into the first one. In terms of the prizes, players can expect weekly cashback, birthday rewards, a weekly bonus, and other assorted prizes that are randomly awarded. 

Cocoa Casino Offers Several Bonuses

The bonuses seem to be one of the best features of the casino. It’s great that there are ongoing ways to get more money. This is definitely one way to make playing at the casino more enjoyable.

The wagering requirements were fair, and it’s not more than what other casinos typically ask for. We also like that players will get bonuses on the first two deposits they make at the casino, rather than just one. 

We find that Cocoa Casino has a great bonus system for players. 

Register a New Account With Cocoa Casino 

Registering an account at Cocoa Casino is done in three easy steps.

Step 1: Enter your email address and choose a password and username for yourself.

Step 2: you’ll be asked to provide your name, date of birth, and phone number.

Step 3: you’ll need to provide details such as your address, country, and which currency you prefer. 

It’s Fairly Easy to Open an Account on Cocoa Casino

Opening an account was a pretty familiar process to what we’ve seen at most other online casinos.

All you need to do is follow the instructions that appear on the screen and input the requested information; the whole thing takes only a minute or so. 

The information the casino asked for was also pretty standard, and there were no questions that we hesitated in answering. The addition of a security question for your account was another nice touch.

There’s nothing difficult about opening an account here. 

Cocoa Casino  Payment Methods

When making a deposit, you can choose from nine payment methods. Unfortunately, the casino only offers three options when it comes to withdrawing funds.

Payment Method TypeAverage Deposit TimeAverage Withdrawal Time
BitcoinCryptocurrencyInstant1-7 business days
Netellere-moneyInstant1-7 business days
Skrille-moneyInstant1-7 business days
Visa/MasterCardCredit cardInstant
Riae-money5-60 min
NeosurfVoucher paymentInstant
MoneyGramBank Transfer5-60 min
RemityBank Transfer5-60 min
PaySafeCardBank TransferInstant

There’s a Decent Amount of Payment Methods, but Few Withdrawal Options

Here’s where we start to see some problems with the casino. While the payment method selection is decent enough, it could be greatly expanded. A major point to make a note of, there are far fewer withdrawal methods than other casinos. We’ll talk more about withdrawals later on.

The minimum deposit they’re asking for is $25, which is a higher amount than what we typically see. Certain payment options also have ridiculously high minimum deposit requirements of $250.

While there should be enough for most people to make a deposit, other payment methods could be added. 

Games You Can Play at Cocoa Casino 

The slot games are largely the main attraction here and have the biggest selection of the game categories. The four major categories of slots are classic slots, video slots, i-slots, and jackpot slots.

Overall, we estimate there are around 300 slots, which is quite a few less than some major casinos, but it should still give enough variety.

When it comes to table games, the three main categories are blackjack, roulette, and others. The selection, however, is extremely small, and there are only two versions of blackjack and roulette each. There’s also no live casino to enjoy. The other section includes a total of six games.

These are Baccarat, Casino Battle, Craps, Pai Gai, Red Tiger, Ride’Em Poker.

There’s a specialty games section where you can find bingo, keno, and some scratch games, but not much else. 

Game Providers

Cocoa Casino has six main game providers. These include Rival, Saucify, Felix Gaming, BetSoft, Tom Horn, Spinomenal. 

The Game Selection Is a Bit Lacking at Cocoa Casino

Cocoa Casino’s game selection is far from the biggest we have seen. We can see slot games are the main focus, which isn’t unusual for many online casinos. 

The table games section ultimately offers a total of 10 games. While you’ll find the casino classics here, some other variations or additional games could be added. 

Time to Collect Your Winnings? Here’s What You Need to Know

We’ll go over some brief steps here on how to make a withdrawal. If you’ve played at other casinos before, you’ll find it’s largely the same process. 

Step 1: Log in to your account. Afterwards, proceed to the cashier section.

Step 2: Choose one of the withdrawal methods.

Step 3: Enter the amount you’re looking to withdraw.

Cocoa Casino has a minimum withdrawal of $25 and a maximum of $500 a day. There is a maximum withdrawal of $1,000 per week as well.

The only withdrawal methods to select from are Bitcoin, Neteller, or Skrill.

Withdrawals can take 1-7 days to process. All the information regarding this can be found on the casino’s website under “banking”. 

Withdrawal Process at Cocoa Casino Needs Improvement

We were disappointed to find only three ways that winnings can be withdrawn. Players in the US or UK only have Bitcoin available to them, which not everyone uses.

This could be the main reason players choose not to use this casino. 

The processing times are also excessive as it can take up to seven days to get your winnings. There are casinos that get this done in a day, so we’re not sure what’s behind the long wait times. Overall, this’s one area in which the casino could improve. 

Customer Support

ContactAverage Answer Time
Email support@cocoacasino.com24h
Live ChatAvailable 24/7 on the website

5 mins

English seems to be the only main language supported by the casino, so if you don’t know it, you’ll be out of luck. There doesn’t seem to be an option to switch to other languages. 

The support button at the top of the website will take you to the support page. Here you’ll find the email for contacting the website as well as the live chat function.

There’s no phone number where you can reach the casino. 

Unfortunately, there isn’t a FAQ to be found anywhere. The only other place you could find some information is the terms and conditions page. 

Cocoa Casino Offers Modest Customer Support but Lacks Other Resources

The staff at the casino are friendly and able to assist with questions you might have. So, the customer support itself is pretty good. The response times could be improved a little. 

The lack of any other helpful resources is disappointing. The absence of a FAQ, for example, seems like a big oversight.

We found the customer support to be adequate, but the addition of other resources could go a long way. 

Responsible Gambling

By scrolling down to the bottom, you can find the page on responsible gambling. The page is largely basic and doesn’t offer as much information as we’ve seen on other casinos. Mostly it just reminds you that gambling is based on luck and offers a few other suggestions.

If players want to impose any limits on themselves, they have to contact the casino to do so. For example, it’s possible to set deposit limits if you choose. Closing an account will require contacting the casino as well.

More Information Could Be Added to the Responsible Gambling Page

The RG section proved to be somewhat of a disappointment. For example, other casinos we looked at also had a list of outside resources players could consult, which we didn’t find here. There’s also no information on gambling addiction. 

Overall, there’s some basic information on gambling only. It’s good that players can request deposit limits, but the casino shouldn’t lower their maximum withdrawal as a result. This section could have a great deal more information added. 

It feels as if the RG page is here only as a requirement. 

Conclusion

We found Cocoa Casino to be fairly standard overall, though it does excel in one particular area. We can say the bonuses are the main attraction and reason players might want to sign up here.

The amount you can get from the deposit bonus is higher than what most casinos offer. There are also other promotions to enjoy afterwards. 

The main drawback is the withdrawal process which has a higher processing time of up to seven days. If you’re willing to wait, we think you can enjoy what Cocoa casino has to offer.

We can give the casino a final score of 80/100.