Cocoa Casino Review
Cocoa Casino Licensing, Safety, and Trustworthiness
Cocoa Casino is a newer online casino that’s popped up, so safety and trustworthiness are especially important here. Cocoa Casino is licensed through the Government of Curacao.
The security used by the casino is 128bit digital encryption, which is also used by banks and other financial institutions.
Is Cocoa Casino safe?
The games at Cocoa Casino are safe and fair to play. The game providers are companies like Betsoft, Rival, and Felix Gaming.
These companies also go through their own licensing process to ensure fair play of their games.
The terms and conditions page also has further details on numerous casino policies, such as the bonus terms.
Everything Points to a Safe Experience
While reviewing Cocoa Casino, we didn’t see anything that would suggest the casino isn’t safe to play at.
First, having a license from the Government of Curacao means it’s a legitimate casino and has met the appropriate standards to operate.
The security features used by the casino are on par with other casinos and online merchants. We think players can feel confident with playing here.
With a license from Curacao, Cocoa Casino is completely safe to play at.
How we tested Cocoa Casino
Every time we review a casino, we consider the following important factors. Below we explain a bit more about what we look for in each casino.
1. Bonus and Offers Analysis
The bonus offer can often be one of the main incentives to sign up at a new casino. We compare how generous the welcome offer is to other casinos.
We also consider how high the wagering requirements are and any additional terms or limitations.
2. How Easy Is it to Open a New Account
Ideally, opening a new account should take no more than a few easy steps. We also make sure the casino isn’t asking for too much information.
3. Things You Need to Know About Their Deposit Methods
We consider how big the deposit method selection is, as well the minimum deposit amount and any other conditions there may be.
4. What Their Game Selection Looks Like
The game selection is one of the most important features of any casino. There should be more than enough games for you to enjoy and never get bored.
5. The Play Experience
Some NZ casinos can have a large selection of games, but it doesn’t mean the games will be fun to play. The play experience reflects the quality of the games.
6. How Withdrawing Works
Withdrawing should be simple to carry out, and the processing times should be as quick as possible. We also look at how many withdrawal options the casino has and if they’re convenient for players.
7. What Do You Do If You Run Into Issues
For most players, the FAQ is the first place to go if they have a question. We evaluate the helpfulness of the FAQ as well as the customer support.
This includes the response times of the staff and their professionalism.
Welcome Offers and Promos: Grab an Exclusive Bonus at Cocoa Casino!
To start you off, Cocoa will give you 40 free spins just for signing up. You’ll also get a $10 no deposit bonus to play on any slot games!
After you’ve used your no deposit, you can opt to claim the next part of the welcome bonus, which is worth up to $2,000.
Make your first deposit and it will be matched 200%.
Wagering is 30x the bonus + deposit amount which is about 60x altogether. Head to the cashier to claim!
Promotions and Tournaments
The good news is even when the welcome bonus has been spent, there are several other promotions available.
Let’s take a look at what’s available now, below!
- Bitcoin rewards
- Happy Hours
- Daily cashback
- Daily free spins
Each new player is automatically enrolled in the “default” level of the VIP program when they first sign up. The names of the levels are pretty uninspiring; they’re simply VIP 1, VIP 2, and VIP 3.
It won’t be possible to move up any higher until you have been with the casino for at least 30 days.
Overall, information regarding the VIP program is fairly light. There’s no mention of what it takes to get out of the default level and into the first one.
In terms of the prizes, players can expect weekly cashback, birthday rewards, a weekly bonus, and other assorted prizes that are randomly awarded.
Cocoa Casino Offers Several Bonuses
The bonuses seem to be one of the best features of the casino. It’s great that there are ongoing ways to get more money. This is definitely one way to make playing at the casino more enjoyable.
The wagering requirements were fair, and it’s not more than what other casinos typically ask for.
We also like that players will get bonuses without even having to deposit first!
We find that Cocoa Casino has a great bonus system for players.
Register a New Account With Cocoa Casino
Registering an account at Cocoa Casino is done in three easy steps.
Step 1: Enter your email address and choose a password and username for yourself.
Step 2: you’ll be asked to provide your name, date of birth, and phone number.
Step 3: you’ll need to provide details such as your address, country, and which currency you prefer.
It’s Fairly Easy to Open an Account on Cocoa Casino
Opening an account was a pretty familiar process to what we’ve seen at most other online casinos.
All you need to do is follow the instructions that appear on the screen and input the requested information; the whole thing takes only a minute or so.
The information the casino asked for was also pretty standard, and there were no questions that we hesitated in answering. The addition of a security question for your account was another nice touch.
There’s nothing difficult about opening an account here.
Cocoa Casino Payment Methods
When making a deposit, you can choose from nine payment methods. Unfortunately, the casino only offers three options when it comes to withdrawing funds.
|Payment Method||Type||Average Deposit Time||Average Withdrawal Time|
|Bitcoin||Cryptocurrency||Instant||1-7 business days|
|Neteller||e-money||Instant||1-7 business days|
|Skrill||e-money||Instant||1-7 business days|
|MoneyGram||Bank Transfer||5-60 min||—|
|Remity||Bank Transfer||5-60 min||—|
There’s a Decent Amount of Payment Methods, but Few Withdrawal Options
Here’s where we start to see some problems with the casino. While the payment method selection is decent enough, it could be greatly expanded.
A major point to make a note of, there are far fewer withdrawal methods than other casinos. We’ll talk more about withdrawals later on.
The minimum deposit they’re asking for is $25, which is a higher amount than what we typically see. Certain payment options also have ridiculously high minimum deposit requirements of $250.
While there should be enough for most people to make a deposit, other payment methods could be added.
Games You Can Play at Cocoa Casino
The slot games are largely the main attraction here and have the biggest selection of the game categories. The four major categories of slots are classic slots, video slots, i-slots, and jackpot slots.
Overall, we estimate there are around 300 slots, which is quite a few less than some major casinos, but it should still give enough variety.
When it comes to table games, the three main categories are blackjack, roulette, and others. The selection, however, is extremely small, and there are only two versions of blackjack and roulette each.
There’s also no live casino to enjoy.
The other section includes a total of six games.
These are Baccarat, Casino Battle, Craps, Pai Gai, Red Tiger, Ride’Em Poker.
There’s a specialty games section where you can find bingo, keno, and some scratch games, but not much else.
Cocoa Casino has six main game providers. These include Rival, Saucify, Felix Gaming, BetSoft, Tom Horn, Spinomenal.
The Game Selection Is a Bit Lacking at Cocoa Casino
Cocoa Casino’s game selection is far from the biggest we have seen. We can see slot games are the main focus, which isn’t unusual for many online casinos.
The table games section ultimately offers a total of 10 games. While you’ll find the casino classics here, some other variations or additional games could be added.
Time to Collect Your Winnings? Here’s What You Need to Know
We’ll go over some brief steps here on how to make a withdrawal. If you’ve played at other casinos before, you’ll find it’s largely the same process.
Step 1: Log in to your account. Afterwards, proceed to the cashier section.
Step 2: Choose one of the withdrawal methods.
Step 3: Enter the amount you’re looking to withdraw.
Cocoa Casino has a minimum withdrawal of $25 and a maximum of $500 a day. There is a maximum withdrawal of $1,000 per week as well.
The only withdrawal methods to select from are Bitcoin, Neteller, or Skrill.
Withdrawals can take 1-7 days to process. All the information regarding this can be found on the casino’s website under “banking”.
Withdrawal Process at Cocoa Casino Needs Improvement
We were disappointed to find only three ways that winnings can be withdrawn. Players in the US or UK only have Bitcoin available to them, which not everyone uses.
This could be the main reason players choose not to use this casino.
The processing times are also excessive as it can take up to seven days to get your winnings. There are casinos that get this done in a day, so we’re not sure what’s behind the long wait times.
Overall, this’s one area in which the casino could improve.
|Contact||Average Answer Time|
|Live Chat||Available 24/7 on the website||
English seems to be the only main language supported by the casino, so if you don’t know it, you’ll be out of luck. There doesn’t seem to be an option to switch to other languages.
The support button at the top of the website will take you to the support page. Here you’ll find the email for contacting the website as well as the live chat function.
There’s no phone number where you can reach the casino.
Unfortunately, there isn’t a FAQ to be found anywhere. The only other place you could find some information is the terms and conditions page.
Cocoa Casino Offers Modest Customer Support but Lacks Other Resources
The staff at the casino are friendly and able to assist with questions you might have. So, the customer support itself is pretty good. The response times could be improved a little.
The lack of any other helpful resources is disappointing. The absence of a FAQ, for example, seems like a big oversight.
We found the customer support to be adequate, but the addition of other resources could go a long way.
By scrolling down to the bottom, you can find the page on responsible gambling. The page is largely basic and doesn’t offer as much information as we’ve seen on other casinos.
Mostly it just reminds you that gambling is based on luck and offers a few other suggestions.
If players want to impose any limits on themselves, they have to contact the casino to do so. For example, it’s possible to set deposit limits if you choose.
Closing an account will require contacting Cocoa casino as well.
More Information Could Be Added to the Responsible Gambling Page
The RG section proved to be somewhat of a disappointment. For example, other casinos we looked at also had a list of outside resources players could consult, which we didn’t find here.
There’s also no information on gambling addiction.
Overall, there’s some basic information on gambling only. It’s good that players can request deposit limits, but the casino shouldn’t lower their maximum withdrawal as a result.
This section could have a great deal more information added.
It feels as if the RG page is here only as a requirement.
We found Cocoa Casino to be fairly standard overall, though it does excel in one particular area. We can say the bonuses are the main attraction and reason players might want to sign up here.
The amount you can get from the deposit bonus is higher than what most casinos offer. There are also other promotions to enjoy afterwards.
The main drawback is the withdrawal process which has a higher processing time of up to seven days. If you’re willing to wait, we think you can enjoy what Cocoa casino has to offer.