CasinoLab Casino Review
Full review coming soon!Welcome to the lab! In our CasinoLab review, we will crack the formula behind the bonuses, rewards and overall usability.
VIP Program
Skrill
Regular Offers
Live Chat
Details
Casino features
Language Support
Game offerings
Game types
Blackjack 
Roulette 
Live Casino
Slots
Game Shows Providers
Big Time Gaming 
Blueprint Gaming 
Habanero 
NetEnt 
Playson 
Play’n GO 
Pragmatic Play 
Relax 
Spinomenal 
Yggdrasil Payment
Payment options
Bitcoin Cash 
DogeCoin 
Ethereum 
Litecoin 
Ripple 
Customer Service
Live chat
How I Reviewed CasinoLab
For this review, I evaluated all the areas below and assigned each a score. This was then weighted to create an overall score out of 100. You can see here how we rate online casinos. In this review, I tested and evaluated:
- Licence & Trust — to assess how safe the casino is
- Bonus Terms & Promotions — to see if the bonus is realistic
- Payment Methods & Fairness — how easy it is to deposit and withdraw
- Games Library & Usability — how big, varied, and usable the game offering is
- Customer Support — responsiveness, clarity, and options
- Popularity & User Feedback — what real users are saying
CasinoLab Licensing, Safety and Trustworthiness
Casino Lab is owned by Genesis Global, which historically held licenses from the Malta Gambling Authority (MGA) and the Gambling Commission in Great Britain.
However, Genesis Global has a complex history: while it was once heavily regulated, its operations have changed, and questions remain about the current validity of its regulatory status.
- On one hand, Casino Lab’s “About” page still references its MGA and Gambling Commission licenses.
- On the other hand, many users, reviewers, and third-party sites raise concerns about the reliability of withdrawals and whether an active, robust operator fully backs the ‘regulated’ badge.
- The Trustpilot score is very low (1.5/5 on the NZ site), which suggests frequent player dissatisfaction with support and payouts.
AGE RISK WARNING
18+ only. In New Zealand, all casino gambling is regulated under the Gambling Act 2003 and overseen by the Department of Internal Affairs / Te Tari Taiwhenua. Licensed operators must ensure minors do not gamble online.
Responsible Gambling at Casino Lab
Casino Lab does have a responsible gambling section, but the tools may not be as advanced as those found in heavily regulated casinos, and I did not come across links to self-exclusion. I did not see helpful tools like deposit limits, cool-off timers or reality checks.
ADDICTION RISK WARNING
Gambling is addictive and can lead to many other serious life problems. Some warning signs may be that you are trying to chase back previous losses or that you have been gambling for longer than you had planned.
It could also mean you are borrowing money from friends or family to fund your gambling. Should you feel concerned about your gambling, please get in touch with: Gambling Helpline 0800 654 655 or PGF Services.
My Rating of Casino Lab’s Trust & Safety
| What we checked | Score | Why this score? |
| Licences – Brand Credibility | 6/10 | Casino Lab claims MGA and Gambling Commission licenses, but the operator’s status is unclear. |
| Security Measures & Data Protection | 4/5 | Uses SSL, which protects accounts, but offers limited transparency regarding recent audits. |
| Responsible Gambling Tools | 5/10 | Basic links and resources, but lacks advanced, prominent safer-gambling tools. |
Casino Lab was once strongly regulated, and the licenses it had are still advertised, but the lack of recent clarity and continued complaints from users make it less trustworthy. Total score: 15 / 25
Bonus Terms and Promotions at Casino Lab
Casino Lab’s welcome bonus is quite generous, offering standard terms with some reasonable wagering hurdles.
BONUS RISK WARNING
Bonus offers typically come with wagering requirements, game restrictions, time limits, and caps. These factors can significantly reduce value. Always read the detailed bonus terms before accepting any offer.
Casino Lab Welcome Bonus
New players at CasinoLab can expect a welcome bonus of 100% up to $1000 + 200 free spins + 1 bonus crab when they sign up and make a first deposit of at least $40.
Bonus spins awarded in batches of 20 on selected slots. Each batch must be claimed within 24 hours to avoid expiration. Wagering requirement is as follows: 35x initial deposit + bonus, 40x for winnings from free spins. Full terms apply.
Casino Lab Free Spins for existing players
Players can make the most of a Weekly Reload of 50 free spins. To claim the winnings from the free spins, they must be wagered 40 times.
Cashback Bonus
Casino Lab offers several cashback bonuses for its VIP players. Players with an open bonus program can claim up to 25% of their lost amount in any week, worth up to 200.
Additionally, a 15% cashback bonus is available for the top three VIP levels, redeemable on any lost amount within a week, based on the VIP level.
My Rating of Casino Lab’s Bonus Terms & Promotions
| What we checked | Score | Why this score? |
| Bonus Terms & Conditions | 3/5 | Terms are reasonably clear, although not entirely transparent; wagering requirements are moderate. |
| Wagering Requirements | 2/5 | Likely higher than very low-bonus casinos; free-spin contributions and limits make clearing harder. |
| Ongoing Promotions | 3/5 | There are VIP and reload options, but they’re not very prominent or reliably documented for NZ. |
I like the welcome offer and think it’s decent for the recreational player prepared to meet the wagering requirements. But if you’re after large ‘bonus + spins’ and clearing reloads on the regular, you might find better elsewhere.
Payment Methods & Account Fairness at Casino Lab
Casino Lab offers a range of payment options, although there are some trade-offs, particularly regarding withdrawals.
| Payment Method | Min Deposit | Max Withdrawal | Average Deposit Time | Average Withdrawal Time |
| Visa / Mastercard (Card) | NZ$20 | NZ$5,000 (Visa) | Instant or very quick | 1–3 business days |
| Skrill (E‑wallet) | NZ$20 | NZ$9,195 | Instant | 1–2 business days per NZ review |
| Neteller (E‑wallet) | NZ$20 | Not clearly stated | Instant | – |
| MiFinity | NZ$20 | NZ$4,000 | Instant | 1–2 business days |
Cryptocurrencies accepted as a payment method at Casino Lab
Casino Lab also accepts several cryptocurrencies, as listed in the table below.
| Bitcoin (Crypto) | NZ$60 | NZ$10,000 | Instant | Instant or very fast |
| Litecoin | NZ$20 | NZ$10,000 | Instant | Instant |
| Dogecoin | NZ$20 | NZ$10,000 | Instant | Instant |
FINANCIAL RISK WARNING
Real money is involved in gambling, and there are associated risks of losing money. Most people will lose money when they play against the house due to an inherent mathematical advantage held by the house. Do not gamble with money that you cannot afford to lose. Determine your maximum loss before gambling and adhere to it throughout your gaming experience.
Step‑by‑Step Guide on How to Withdraw from Casino Lab
- Log in to your Casino Lab account.
- Navigate to the “Cashier” or “Withdraw” section.
- Select your withdrawal method (e.g. Skrill, bank card).
- Enter the amount you would like to withdraw (keeping in mind the max limit).
- Submit and confirm the withdrawal request.
- Please wait for processing — user reports suggest it may take several days to weeks, depending on your payment method.
Other Important Withdrawal Info
- Based on player reviews, withdrawals are very slow, especially when attempting to withdraw a larger amount.
- KYC is often required before you can withdraw, and users frequently report receiving repeated document requests.
- Some users found that their withdrawal requests were cancelled, then recredited as “balance”.
Documents and information you need to share with Casino Lab to open an account
Casino Lab requires standard KYC:
- Valid government‑issued ID (passport, driver’s license)
- Proof of address (utility bill, bank statement)
- Possibly evidence of the payment method (e.g. screenshot of e-wallet or front/back of card)
My rating of Casino Lab’s Payments & Account Fairness
| What we checked | Score | Why this score? |
| Accepted Payment Methods | 4/5 | A good variety is available, including cards and e-wallets, but no local NZ-specific options are clearly promoted. |
| Withdrawal Speed & Processing | 2/5 | Many users complained of very slow or cancelled withdrawals. |
| Min / Max Withdrawal & Deposit | 3/5 | Deposits are flexible, but withdrawal terms are opaque and may have limits. |
| Account Rules & Player Rights | 2/5 | Verification appears to be strict, and account treatment is inconsistent, based on user reviews. |
There are numerous payment options, but people often encounter issues with payouts. If you only ever deposit small amounts you can afford to lose, this may be acceptable, but if you plan to play with larger sums or rely on fast withdrawals, this is a clear risk. Total Score: 11/20
Casino Lab’s Games Library & Usability
Casino Lab’s key strength lies in its game selection and usability; the site looks and feels premium.
CASINO GAMES WARNING
All casino games depend on chance, and as such, most players will lose money over time due to the house advantage. All licensed casino games have been independently tested for their fairness. The rules and RTP percentages for each casino game may vary, while the contribution of each casino game to your bonus wagering requirement can also vary.
For the sake of your own financial health, please remember that gambling is meant to be entertainment rather than a source of income. Therefore, we recommend playing only at casinos that are regulated by reliable regulatory authorities.
Exclusive Games and Branded Tables
I did not see exclusive proprietary games. Casino Lab relies more heavily on third-party providers that supply a wide range of games, rather than developing its own.
Recommended slots you can play at Casino Lab
Players can enjoy popular, reputable slots such as:
- Starburst (NetEnt)
- Book of Dead (Play’n GO)
- Pragmatic Play hits
- Many of the Megaways titles
Live dealer tables available at Casino Lab
Casino Lab offers a live casino, including games like Live Blackjack, Live Roulette, Baccarat, and similar table games.
The video quality was decent, with minimal lag.
Popular game providers at Casino Lab
Some of the major software providers include:
- NetEnt: classic and modern slots
- Play’n GO; a large volume of high-RTP games
- Evolution: live dealer games
- Pragmatic Play: both live and slots
Mobile experience at Casino Lab
I accessed Casino Lab on my mobile browser (both iOS and Android), and the experience was very smooth. Some key points to make are:
- The layout adapts well to smaller screens
- All major games load quickly
- No app download is required
- Navigation is intuitive, even for live casino
I did not see a mobile app.
My rating of Casino Lab’s Games Library & Usability
Here’s a full breakdown of how I rated the games suite at Casino Lab.
| What we checked | Score | Why this score? |
| Games Library & Navigation | 9/10 | Huge, well-organized game library; easy to browse and search. |
| Software Providers & Game Integrity | 4/5 | Reputable providers, but regulatory issues could affect perception. |
| UI/UX (Desktop) | 5/5 | Clean, modern, very user-friendly. |
| Mobile Experience | Good mobile website, but no native app (could be a downside for some). |
This is where Casino Lab truly stands out. It offers a selection of great games, and the laid-back interface makes the website simple to use.
Total Score: 18 / 20
Casino Lab’s Customer Support
I tested out Casino Lab’s help channels.
| Contact | Average Answer Time | |
| [email protected] | About 24 hours | |
| Phone | No phone support found | N/A |
| Live Chat | Present on site, available 24/7 | 3-5 minutes |
| X | N/A | N/A |
| N/A | N/A |
My rating of Casino Lab’s customer Support
| What we checked | Score | Why this score? |
| Opening an Account | 2/2 | Registration is straightforward, and support is available to assist with verification. |
| Availability & Response Time | 1/2 | Live chat works, but not always promptly; email response times are moderate. |
| Contact Options | 1/2 | Chat and email are available, but there is no phone option. |
| Clarity of Contact | 1/2 | Contact channels are clear, but the escalation path is less obvious. |
| Help Centre & Self-Service | 1/2 | FAQs exist, but have limited depth for payout-specific or licensing-specific queries. |
Support is functional for the most part, but when it comes to serious issues (such as withdrawals/disputes), players report frustration.
Popularity & User Testimonials
I researched what real users are saying to gain insight into Casino Lab’s reputation.
- Common complaints:
- Withdrawal delays (“I’ve been waiting more than 3 weeks”)
- Rejected or cancelled withdrawal requests
- Repeated demands for identity/document verification
Although some users report being paid eventually, I’m concerned about the volume and consistency of the negative feedback, especially around withdrawals. Several players strongly advise others to take slow steps, depositing small amounts at first and testing the withdrawal process early on. Total Score: 3 / 10
Final Thoughts. Is Casino Lab Worth Playing At?
Casino Lab offers an attractive gaming experience: the game suite is excellent, the design is solid, it features a mobile-friendly interface, and the welcome bonus appears reasonable.
However, the combination
However, the combination of unclear regulatory status and recurring withdrawal concerns means Casino Lab may not be a suitable choice for all players.
Who this casino might be good for:
- Recreational players who want a wide variety of games
- Those who are happy to deposit modest amounts and take a risk on payout timeliness
- Players who are comfortable doing KYC thoroughly
Who should probably avoid or be cautious:
- High rollers or players planning large deposits
- People who need fast, reliable withdrawals
- Users who prefer casinos with a crystal-clear, up‑to-date regulatory status
Other casinos to play at if you like Casino Lab
If you like the style of Casino Lab (extensive game library, modern UI), but want stronger regulation or better payout transparency, consider:
Visit our main casino reviews page for in‑depth comparisons.
At NZCasino, Chloe is a casino analyst and bonus specialist with a strong focus on helping players understand precisely what they are signing up for. A passionate online casino enthusiast, Chloe focuses on casino operators that accept players from New Zealand, examining welcome offers and ongoing promotions from a player-first perspective.