Twin

Twin Review

Operating under Oring Limited, Twin casino has been making waves in the industry since its inception in 2017.

With an incredible variety of games, creative promotions, and an easy-to-use platform, it’s already become the one-stop pokie shop for many New Zealanders.

If you want to learn more about what’s on offer in terms of games, payment methods, and welcome offers, then keep reading our Twin casino review.

Find out why this gambling site calls itself “the most exciting Kiwi casino”.

What is Twin Casino Offering?

Twin Casino Licencing, Safety and Trustworthiness

Twin casino operates under a licence held by its parent company, Oring Ltd, issued by the Malta Gaming Authority (MGA).

It’s the only organisation that oversees gaming activity in Malta.

According to Twin casino’s website, the licence reflects integrity and commitment to abide by the MGA’s strict regulatory requirements and code of conduct. 

In its privacy policy, the casino states that all personal data is encrypted with Secure Socket Layer (SSL) technology, which is the industry standard.

It keeps data safe and secures online transactions.

You can always tell whether a website is authentic when you see the padlock symbol and “HTTPS” before the URL in your browser’s address bar.

Monetary transactions are secured via PCI DSS compliant payment methods.

This is the standard known as the Payment Card Industry Data Security Standard that safeguards your funds and sensitive data during a transaction.

When it comes to the fairness of games, the FAQ section of the site indicates that its games cannot be tampered with and must abide by the MGA’s rules.

Plus, Twin casino bears the eCOGRA stamp of approval.

It takes just a few minutes to find legal information on Twin casino’s website. It lists all of its policies, bonus terms, game rules, and responsible gambling at the bottom of the homepage.

The language used is clear and straightforward, so there’s no confusion about what you can expect. 

Everything Indicates a Secure Experience

Our Twin casino review team found the operator to be safe. It holds a valid licence and uses SSL encryption to protect user data and financial transactions.

Moreover, it only has trusted and well-known payment methods.

While we couldn’t find in-depth information regarding the fairness of games, Twin casino states that its pokies can’t be tampered with.

Under its MGA licence, it must ensure fairness across all of its titles.

The MGA is also a reasonably trusted authority that works hand-in-hand with the Maltese government.

Our Verdict: 4/5

Twin casino provides all information regarding safety, privacy and legal issues on its website in clear language. Everything is easy to find, too.

It only loses a point because we wish there was more information regarding the fairness of games.

How I Tested Twin Casino

As a member of the Twin casino review team, I looked at all of the casino’s various aspects, including the variety of games, payment methods, and promotions.

I also tested the platform and a few pokies, as well as the customer service. Here’s a list of the steps I took:

• Twin casino bonuses, rewards, and promotions

I compared the welcome offer with other casino bonuses to see how it measures up to the industry standard.

I also looked at the wagering requirements and whether they’re reasonable and achievable.

• The signup process

Creating an account shouldn’t be a painful and intricate process.

I checked how easy it was to sign up, how long it took and whether the instructions were clear throughout. 

• Making a deposit

Similarly, depositing funds should be hassle-free. I also evaluated the variety of payment methods.

After all, everyone has their own preference, so a casino needs to cater to that.

Fees and limits are also critical elements I took into consideration.

• The variety of pokies

I browsed the various categories of games and compared the selection to other top-rated casinos.

I also looked at what filters and search controls were available and how easy it was to find a particular title.

Additionally, I checked the list of software providers to see whether Twin casino offers popular games from each category.

• Playing the games

Naturally, this is the most exciting part of the process.

However, sluggish loading times and a lack of straightforward controls and game rules can make for a frustrating experience.

That’s why I played a few titles from each category to see whether the gameplay was smooth and efficient. 

• Withdrawing winnings

Luckily, I walked away with some winnings after trying out a few games.

When it was time to make a withdrawal, I looked at the identity verification process, transaction methods, fees and the time it took to receive my funds.

• The customer support aspect

While I didn’t run into any issues, this Twin casino review wouldn’t be complete without testing customer service efficiency.

I contacted an agent via the live chat button and sent an email manually and using the contact form.

Welcome Offers and Promos – Grab a Bonus at Twin Casino

100% UP TO NZ $1150 + 500 FREE SPINS

Min dep 10, wager x30 (deposit+bonus).
1. Get a 100% bonus up to $500 and 50 Free Spins on Book of Dead on your first deposit.
2. Get a 100% bonus up to $300 and 50 Free Spins on Wolf Gold on your second deposit.
3. Get a 50% bonus up to $400 and 100 Free Spins on Legacy Of Dead on your third deposit.
4. The free spins will be given in batches of 10 spins over five consecutive days once you have claimed the first and the second bonus, and in batches of 10 over 10 consecutive days after you claimed the third bonus.

General Terms

1. The welcome bonus applies to new players only with a minimum deposit of $20.
2. Only players with an active account on twin.com can claim bonus funds, free spins, cash winnings, or prizes by participating in a promotion or race.
3. Unless otherwise stated in the terms, all bonuses of 100% or lower come with a wagering requirement of 30 x (deposit + bonus) within 30 days. All bonuses of 101% or more come with a wagering requirement of 45 x (deposit + bonus) within 30 days.

Wagering requirements must be completed before any winnings derived from the given bonus can be withdrawn, unless the full account balance is lost in the process as then the bonus is considered wagered and the participant is not required to continue wagering with their following deposits.

The casino lists them under the Twin Welcome Pack promotion and provides a link to the general bonus Ts and Cs. 

Promotions and Tournaments

Besides the Twin casino welcome offer, there’s also a range of exciting promotions and tournaments. The operator often runs daily jackpot drops for slots from certain providers.

This campaign gives gamblers the chance to trigger a massive jackpot from an Hourly Drop, Mega Drop or Super Drop –  just by playing.

There’s also the Twin Races – Twin casino’s unique spin on slot tournaments held three times a week.

All you need to do is play the chosen slot games. Two leaderboards, one for top points and another for top multipliers, determine the winners of cash prizes and free spins. 

Plus, you can get Twin Rewards by filling up the progress bar every time you make a bet.

Once full, you’ll level up, allowing you to earn better prizes. You’ll get to choose between wager-free bonuses like cash prizes, free spins, super spins and mega spins.

Twin casino often has other promotions as well. These typically include cash, voucher, and free spin giveaways.

You can see details of the latest campaigns by clicking on the “Promotions” button at the top-right hand corner on any of the casino’s web pages.

VIP Program

Twin’s VIP program is divided into two categories and consists of four levels: Bronze Loyalty, Gold Loyalty, Platinum VIP, and Diamond VIP.

Membership is by invitation only, but you can increase your chances by opting in for marketing material, depositing funds, and playing games.

Loyalty and VIP members receive a range of exclusive benefits such as faster withdrawals, dedicated account managers, and VIP customer support. The casino also rewards members with event invitations, exclusive races, cashback, and access to the VIP shop.

There, VIPs can get gadgets, vouchers, holidays, and more.

Naturally, the higher your level, the better your benefits will be.

Exciting Promotions and Exclusive Rewards

The Twin casino welcome offer comes with two bonuses, fair wagering requirements, and a reasonable timeframe to fulfill the conditions. Speaking of, it lists the fundamentals in simple language and encourages players to read the full Ts and Cs.

The other promotions are also unique and genuinely exciting. They include regular daily jackpot drops and slot tournaments.

The VIP/Loyalty program isn’t your run-of-the-mill club, either.

Some fantastic benefits await those lucky enough to be invited.

Our Verdict: 5/5

It’s easy to see that Twin casino put significant effort into its promotions and loyalty program.

Reasonable bonus conditions, a generous welcome offer, and a truly exclusive VIP club shows that this casino is committed to offering its players worthwhile rewards and benefits.

Its regular promotions are also creative and come with some pretty fantastic prizes. For all of these reasons, we confidently give Twin casino full marks.

Register a New Account with Twin Casino

When you’re ready to become a “Twinner”, you can create an account within minutes. The process is hassle-free. All you need to do is follow the easy steps listed below.

• Go to the Twin casino website and click on the blue “Sign Up” button in the top-right corner. Enter your email address, mobile phone number, and a secure password. Confirm your legal age and make sure you read the Ts and Cs and privacy policy before checking the box. Click “Continue”.

• Next, you’ll need to fill in your details, such as your full name, birth date and gender. If you have a promo code, you can enter it into the box provided. Click “Continue” when you’re done.
• Lastly, fill in your address details, including your zip code and city. You can also choose the currency you prefer. Click “Continue” again and wait for a confirmation text message on your mobile phone. Once received, you can verify your account, make a deposit and start playing.

Twin Casino Emphasises User-Friendliness and Safety

With newbies in mind, Twin casino ensured a simple signup process that takes a few moments. We appreciate that it requests a mobile phone number to verify an account beforehand. 

This shows that it takes security seriously. Twin casino automatically blocks any accounts with pseudo phone numbers or addresses.

It only allows you to log in once you’ve entered the code to confirm your account.

Our Verdict: 5/5

Our Twin casino review team gives the operator 5/5 due to its smooth and hassle-free signup process.

It provides all of the legal information right in the beginning and ensures safety with verification required.

Twin Casino Payment Methods

Each payment method at Twin NZ comes with the same deposit and withdrawal limitations; the minimum is $20 and the maximum is $5000 per transaction. 

Take a look at your options for payment methods, below: 

A Variety of Payment Methods For Every Player

Twin casino doesn’t have a long list of payment methods, so there could be some improvement in this area. That said, there’s a large enough variety of the most popular types. 

You’ll find card payment options for those who prefer using their bank accounts, e-wallet methods for convenience-driven users, and prepaid vouchers for players who enjoy anonymity.

All deposits are instant, too, so you won’t have to wait before enjoying your favourite game or using your bonus.

Our Verdict: 3/5

The only reason why Twin casino loses points here is that it only has a few payment methods. Still, the available options cater to most gamblers. Instant deposits and withdrawals (excluding Visa/Mastercard) contribute to the 3/5 mark.

Games You Can Play at Twin Casino

Twin casino offers over 2,000 pokies, including everything from Vegas-style slots and progressive jackpots to table games and live casino titles.

There are even branded titles like Twin Branded Megaways, Twin Spin, and Lucky Links.

Besides classic fruit slots, the casino has pop culture and TV show titles like Gordan Ramsey’s Hell’s Kitchen, Ozzy Osborne and Peaky Blinders.

Using the nifty filter settings, you can find games under fun categories such as “Why So Serious?”, “WTF?!”, and “Pink & Fluffy”. 

Alternatively, you can search for games with specific features like free spins and sticky wilds. Some crowd favourites include Jammin’ Jars, Starburst and Mega Moolah.

Under the table games category, you’ll find a small selection of video roulette, baccarat, and poker titles. There’s also a solitaire game and first-person Dream Catcher.

However, there aren’t any blackjack options.

Live casino

You can enjoy a number of games in the live casino lobby, from baccarat and poker to blackjack and roulette.

There are multiple variants of each, including titles like Infinite Blackjack, Salon Privé, Casino Hold’Em, and Baccarat Squeeze.

Twin casino’s variety of live game shows is somewhat limited. Still, there are some popular titles available. These include Monopoly Live, Football Studio, Deal or No Deal, and Dream Catcher.

Game Providers

Twin casino uses some of the best software providers in the industry. You’ll find slot pokies from major names like NetEnt, Yggdrasil, Elk Studios, Play’n GO, Big Time Gaming, and many more.

You’ll also come across some lesser-known gems like Greentube, Skywind, and Oryx.

Evolution Gaming powers the live dealer section. It has an outstanding reputation for its high-quality software using cutting-edge technology.

Similarly, the massively popular live game shows we mentioned above are also powered by Evolution Gaming.

These crowd favorites are available globally, so you can rest assured they’re of world-class quality. 

A Fantastic Selection of Slots But a Small Variety of Live Games

Twin casino’s quirky filter search features add an element of fun to its slot selection. You can search titles by provider, feature or theme. With hundreds of options, we doubt a pokie player will get bored any time soon. 

The live casino lobby offers all the classics you’d expect to find, but we still feel like the variety is smaller than other top-rated casinos.

The table games category also needs some more diversity and a few additional titles.

That said, Twin casino still covers all bases.

Time to Collect Your Winnings? Here’s What You Need to Know

Withdrawing your winnings is just as easy as depositing funds. When you’re logged into your account, click on the “Deposits” button.

You can then select “Withdraw” from the top of the page.

Choose a withdrawal method, enter your amount and confirm the transaction. Keep in mind that you’ll need to select the same payment service that you used for deposits where possible.

You can withdraw a minimum of $10 but keep in mind that you’ll need to verify your identity beforehand by submitting a copy of your identification documents and a utility bill.

Additionally, instant withdrawals can take up to 24 hours, excluding the processing time of each payment method.

While Twin casino doesn’t charge fees, many payment methods do, so it’s best to check these details with your chosen provider.

You can find more information on Twin casino’s payment methods and withdrawals under the “Payment Options” category from the main menu.

The FAQ section also offers answers to common questions.

Withdraw Your Winnings Without A Fuss

Navigating to the withdrawals section is simple, and the process itself only takes a few moments.

The operator provides all the information you need, making it even easier to withdraw your winnings. 

It also commits to processing payments within 24 hours, which is excellent news. However, the verification process can be a bit of a hassle. That’s why it’s best to do it as soon as possible.

Customer Support

Twin casino supports six languages apart from English: French, Deutsch, Finnish, Norwegian, Spanish and Portuguese. The help centre consists of the “Get in Touch” and FAQ sections. 

The former provides contact details, a contact form and a link to the FAQs. The latter answers a plethora of questions about various topics, including bonuses, payment methods, account creation and technical issues.

You can find more resources at the bottom of the casino’s webpage.

These include “Bonus Terms”, “Game Rules”, “Security and Privacy Policy” and “Responsible Gambling”.

Around the Clock Customer Support and Resources

Twin casino provides everything you need if ever you run into an issue. Its live chat option has agents on standby 24/7, and it commits to answering emails within 24 hours.

Plus, there’s a comprehensive FAQ section that provides answers on a wide range of topics and common questions.

Essential categories for legal, technical, and other issues are also easy to find. At Twin casino, you’ll never get lost trying to navigate complicated web pages.

Our Verdict: 5/5

The customer support agents were professional and efficient. While emails took a bit longer, we were happy to get a response after a few hours.

There are also sufficient resources, diminishing the need to contact customer support for every minor issue.

Responsible Gambling

On Twin casino’s “Responsible Gambling” page, you’ll find various tools, information, and other resources. There’s a list of self-evaluation questions and an explanation of the multiple actions you can take on your account. 

These include deposit, session, wagering, and net loss limits. There’s also a Lock Withdrawal feature that prohibits withdrawals from being canceled.

Additionally, a Reality Check window tool pops up periodically to make gamblers aware of how long they’ve been playing. 

They can opt to self-exclude at any time if the need arises. They can also choose to implement any responsible gambling tools by going to “My Profile” and selecting “Limits”.

Furthermore, Twin casino lists contact information of official organisations, agencies, and counseling services that can help those struggling with gambling addiction.

Twin Casino Offers a Range of RG Tools

It’s clear that this casino takes responsible gambling seriously. Not only does it offer all the necessary RG tools, but it also provides lots of helpful resources.

All of this information is easy to find on the casino’s website. Plus, players can access the tools directly from their accounts.

Overall, this operator does a superb job when it comes to responsible gambling.

Our Verdict: 5/5

We give Twin casino full marks here for numerous offering tools and insights into responsible gambling.

A casino that makes this a priority is more likely to have a genuine interest in its players’ well-being.

Awards and Recognitions

Despite only being around since 2017, Twin casino has managed to nab a couple of prestigious awards from industry-leading organizations.

Here they are in chronological order: 

• Rising Star in Gaming 2018 SBC Award
• Best Affiliate Program Newcomer 2018 iGB Award

Conclusion

Overall, Twin casino packs a punch with a superb selection of games, a generous welcome offer, and innovative promotions.

The VIP/Loyalty club offers some amazing perks, but players can still benefit from Twin Rewards. 

The customer support is efficient, and the casino provides ample resources for all technical, responsible gambling, and legal aspects.

While it only has a small range of video table games and payment methods, the casino still covers its bases. For the above reasons, we rate Twin casino 4.5/5.