PlayFrank is new to New Zealand, but has a good reputation amongst players in other markets.

80/100 Reviewed by Mark

35x wagering requirements are pretty fair compared to other online casinos in New Zealand.

73/100 Reviewed by Mark

PlayFrank is a bright casino and offers a huge selection of games and payment methods. There is a VIP program as well as a mobile compatible site.

89/100 Reviewed by Mark

PlayFrank has email, telephone, and live chat support teams, but does not offer it 24/7.

72/100 Reviewed by Mark


Our PlayFrank casino review highlights why this top gaming site is so popular, and what to look out for. Take advantage of a generous welcome bonus and free spins. There are also hundreds of slots and live casino games are available from the best software providers. However, the casino does not appear to accept NZD currency.
Free Spins included in Welcome Offer
Rewarding Loyalty Scheme
Monthly Promotions
Does not accept NZD

Most popular slots at PlayFrank


UK Gambling Commission, Malta Gaming Authority
VIP program

Game offerings

Game types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Slots Slots
Poker Poker
Game Shows Game Shows



Payment options

Customer Service


Telephone support


Email support

Live chat

Live chat support

PlayFrank Review

PlayFrank licensing, safety, and trustworthiness

The Malta Gaming Authority and the UK Gambling Commission both license PlayFrank.

Their stringent protocols implemented in regulated casinos ensure that all PlayFrank casino players will be in safe hands.

PlayFrank Casino matches to satisfy the fairness requirements mandated by the TST and iTech Labs, two independent inspection authorities. 

How we tested PlayFrank

We have collected the most crucial information from PlayFrank to help you get to know this online casino much better.

  1. Bonus and offers analysis
  2. How easy is it to open a new account
  3. Things you need to know about their deposit methods
  4. What their game selection looks like
  5. The Play experience
  6. How withdrawing works
  7. What do you do if you run into issues

Welcome Offers and Promos – Grab a Bonus at PlayFrank NZ

The welcome offer from PlayFrank is a 3-piece offer with both a deposit match and free spins.

  • 1st Deposit: 100% match bonus up to €100 and 50 Free Spins
  • 2nd Deposit: 50% match bonus up to €200 + 50 Free Spins
  • 3rd Deposit: 100 Free Spins

NZ players will receive their free spins for Starburst instantly after making a deposit.

Wagering is 35x for both the free spins and match bonuses which sits right in the middle compared to other NZ online casinos playthrough requirements.

PlayFrank Offers

PlayFrank has Daily Challenges for NZ players to take part in. For each challenge you complete, you will receive a special reward.

You can see the details below in our image:

promo for playfrank nz

VIP Program

A unique loyalty program offers great benefits for casino players at PlayFrank.

Collecting points move you up to various VIP statuses which will then earn you rewards like free games, quick cash and personalized offers.

  • Level-up just by playing your favourite games, gather Frank Points and get access to exclusive rewards
  • Redeem your Frank Points to get a bonus anytime
  • Exclusive cashback offer
  • Gain more bite-sized action by unlocking more Daily Challenges as you level up 

Register a new account with PlayFrank

Signing up for PlayFrank is super easy. There are only 2 steps and it is expected to be done in a few minutes. 

Step 1: Enter your email address, username and password.

sign up for playfrank

Step 2: Here, add your first and last names. Next, your DOB, home address and telephone number must be provided.

Accept the T&Cs, and confirm that you are older than 18 years.

sign up for playfrank

PlayFrank Payment methods 

Payment MethodTypeAverage Deposit TimeAverage Withdrawal Time

Skrill, Paypal, Trustly, Neteller, EcoPayz




Wire transfer, Instadebit, GiroPay, Interac, Klarna, MuchBetter

Online banking

5-7 business days

5-7 business days

Visa, MasterCard

Credit Cards

3-5 business days

3-5 business days

Transactions at PlayFrank Casino is easy since there are a wide variety of payment methods available including bank cards and e-wallets.

Games you can play at PlayFrank


A variety of pokies are offered at PlayFrank, including video pokies, megaways, and jackpot pokies.

A few jackpot titles are accessible, including the Treasure Nile, Fruit Fiesta and Cash Splash.

61 jackpot games are available a PlayFrank NZ. At over 1,000 pokies, there is easily something here for everyone!

classic slots at playfrank

Table Games

There’s also a vast number of casino table games at PlayFrank, with more than 150 listed! Poker and video poker games are also available.

Find Blackjack, Roulette and Punto Banco/Baccarat if you favour professional gaming.

Live Dealer Games

Multiple live roulette, live blackjack and live baccarat games are available at the live casino.

Game Providers 

Microgaming, NetEnt, Play’N Go, are just a few of the providers you’ll find games by at PlayFrank.

The Live Casino is supplied by Evolution with favourites like Dream Catcher and Monopoly Live included.

Time to collect your winnings? Here’s what you need to know 

To withdraw funds from your PlayFrank account, follow these steps:

  1. In the lobby, click the ‘Cashier‘ button.
  2. Click the ‘Cash Out‘ button.
  3. Select one of the payment methods to withdraw.
  4. Fill in the blanks with your information.
  5. Submit.

View your Cash Out History by selecting the ‘Cashier History‘ report from the ‘My History’ menu.

Cashouts requested within 24 hours by the same method may be approved faster.

Customer Support 

ContactAverage Answer Time
Email[email protected]24-48H
Live Chaton-site5 Min
Phone+44 203 318 936715 Min

A multilingual active live chat support team is accessible, as is an email support service, with a response time of 24 hours.

Customer service is a primary emphasis at PlayFrank Casino.

There’s a helpful FAQ section where you can look up frequently asked questions and answers on topics ranging from payments to ethical gambling.

You can also email the customer service team at any time, and they will respond as quickly as possible.

If you need a rapid response to a question, the Play Frank online casino reviewers recommend that you use the live chat option. This function is available from 08:00 to 00:00 seven days a week.

Responsible gambling 

PlayFrank is dedicated to promoting a safe and responsible gaming environment.

They take responsible gaming extremely seriously and are committed to delivering a responsible gaming service to all of our players. 

PlayFrank Casino understands this, which is why they have systems in place to assist you. You can access these at any time through the responsible gaming policy to see what’s accessible to you.

You can, for example, place limits on your account, such as deposit limitations. These can be found in your account settings and are useful for staying under your budget.


PlayFrank has a ton of potential in the NZ online casino market. The welcome bonus is fair, and the game selection is appealing to all types of players.

Returning players can also participate in daily challenges, which is a fun way to keep users entertained. Hopefully, in the future, PlayFrank starts accepting NZD and adds live support agents 24/7.

Go to PlayFrank
18+ | Play Responsibly Gambleaware.org Terms & conditions apply

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