Luckbox

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81
Rating
Popularity

It’s a good, reputable choice for NZ players which makes it one of the best casinos.

80/100 Reviewed by NZcasino.co.nz

Overall a great option, just a couple of features such as phone support are missing.

80/100 Reviewed by NZcasino.co.nz

Great user experience, easy to navigate user-friendly site.

90/100 Reviewed by NZcasino.co.nz

Responsive support staff, however no phone support available for NZ players.

70/100 Reviewed by NZcasino.co.nz

Summary

This is a great overall casino. It offers an extensive game library that includes regular and live casino games. Luckbox allows users to deposit and withdraw money with many payment options, including cryptocurrencies. Their welcome bonus is good enough, but we have seen better. It would also be nice if they offered other popular bonuses such as free spins. Also, phone support is an essential feature for many players.
Great user interface
Wide selection of 600+ games
Many payment options
Accepts cryptocurrency
No phone support
There could be more bonuses
Can’t play for free without registering

Details

Name
Luckbox
Launched
2022
Licenses
Isle of Man Gambling Supervision Commission
VIP program
No

Game offerings

Game types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Craps Craps
Slots Slots
Game Shows Game Shows

Providers

Payment

Payment options

AstroPay AstroPay
Bank Transfer Bank Transfer
Bitcoin Bitcoin
Litecoin Litecoin
MasterCard MasterCard
Neteller Neteller
Skrill Skrill
Trustly Trustly
VISA VISA

Deposit

Minimum deposit
$-1

Customer Service

Telephone

Telephone number
N/A

Email

Email support
Email address

Live chat

Live chat support

Skype

Skype username
N/A

Luckbox Review

Luckbox posits itself as the only site you need to use for esports bets. But, what about its casino? Can this measure up to its virtual sports side? Stick with us as we check out its range of casino games, payment methods, bonuses and more in this Luckbox review.

A Quick Glance at Our Luckbox Review

Anyone can judge a website by just its looks. However, you also need to check that the content is good.

This is why we have analysed Luckbox from several standpoints, covering all critical areas so you can make an informed decision on whether to join or not. Here’s what we checked:

  1. Licences
  2. Bonus and offerings 
  3. Registration
  4. Deposit methods 
  5. Cryptocurrencies
  6. Games 
  7. How withdrawing works
  8. Customer Care

Luckbox Licensing, Safety and Trustworthiness

An essential factor about online casinos is their safety. This is why reputable casinos are committed to building trust by offering excellent care to their clients and being licensed by proper authorities.

Luckbox – Complete list of licences

Luckbox is owned by Real Time Games Holdings in the Isle of Man. As such, the regulating authority is:

Reasons Why Luckbox Is Safe

A proper licence is vital, but you must also consider other things. For instance, is this casino better than others at handling personal information? Are your funds safe? Here we’ll highlight some of these important issues.

  1. Personal information;
  2. Safety of funds;
  3. Transparency of games.

Luckily for us, Luckbox excels in all these areas. The privacy policy is easy to find on their footer. Your information is encrypted, and they only share it for valid purposes (such as money laundering suspicion). Their general terms and conditions, as well as the bonus terms, are also fair.

Since they are regulated, you will find that games come from reputable developers and they’re RNG certified.

More info on games

Something Luckbox could improve upon is information relating to games. Many other platforms offer a comprehensive review of each game, explaining their mechanics.

Welcome Offers and Promos – Pick your Bonus at Luckbox

One of the biggest perks of joining a casino is the welcome bonus. These can come in different flavours, namely free spins, cashback bonuses, no deposit bonuses and much more. Let’s take a look at what Luckbox offers.

100% Casino Bonus for New Luckbox NZ players
Come and claim your 100% Casino Welcome Bonus!

New Player Bonus: 100% Deposit Match up to $100 (160 NZD)

In the case of Luckbox, they have a great welcome bonus where they offer a 100% bonus on any amount you deposit for the first time, up to 100%. So, for instance, if you deposit $100 (160 NZD), you get $200 (320 NZD) to spend on many casino games, including several live casino games and pokies, among others.

Luckbox Free Spins Offer

Free spins are often part of a welcome bonus and apply to specific pokies. Unfortunately, Luckbox doesn’t offer free spins.

Luckbox No Deposit Bonus

Luckbox does not offer a no deposit bonus at the time of the review.

Luckbox Cashback Bonus

Luckbox does not offer a cashback bonus at the time of the review.

Luckbox Promotions and Tournaments

This is an area where Luckbox shines. They offer €500,000 (810,000 NZD) in cash prizes each month. These are divided into schemes such as ‘Highest single spin win tournaments’, ‘Random Daily Prize Drops’ and more.

To participate, all you need is to play any of the qualifying games you will find on their information page with at least the minimum bet.

Luckbox VIP program

Unfortunately Luckbox does not offer any VIP/loyalty schemes at the moment.

Good bonuses overall

This casino offers a decent amount of bonuses. However, the most enticing one – the new player bonus – is not too rewarding, as we have seen other casinos that are more generous. Whereas the 100% bonus is great, you can find this type of bonus up to $500 (800 NZD) or more.

How to Register an Account in Luckbox?

Thankfully, registering an account with Luckbox is a very simple process. All you need to do is:

  • Click on the signup button on the top right;
  • A popup shows up where you need to fill in your details (Name, address, phone number, email);
  • When you finish this, an email will be sent to your registered email;
  • Activate your account on your email;
  • You’re now ready to play!
Registration process Luckbox Casino for NZ players.
Follow this simple process to register an account with Luckbox Casino!

Documents and Information Required by Luckbox to Register an Account

To fully open an account, you will need:

  1. ID, Passport or Driving Licence;
  2. Utility or Telephone bill, Bank Statement, Lease/Rental Agreement or Government documentation.

Great registering process

Luckbox’s registration process is very simple and lets you start playing fast.

Luckbox Payment Methods

Whether eWallets, money transfers, or even cryptocurrencies, you will find at least one payment method you’re comfortable with.

The payment methods available are: Credit Cards, AstroPay, Skrill and Neteller.

Payment MethodMin DepositMax WithdrawalAverage Deposit TimeAverage Withdrawal Time
eWallets$10 (160 NZD)Check with your providerInstantlyInstantly
Credit cards$10 (160 NZD)Check with your providerInstantly5-7 banking days

Various payment options for everybody

Whether you like traditional methods such as credit cards or are an avid crypto user, you have a wide choice of payment and withdrawal options at Luckbox.

Cryptocurrency Available at Luckbox

Luckbox uses CryptoPay, which allows you to fund your casino wallet with Bitcoin, Litecoin, Ether and Ripple. They will convert your deposit to fiat currency according to the current exchange rate

If you deposit using CryptoPay, you can withdraw using the same method.

CryptocurrencyMin DepositMax WithdrawalAverage Deposit TimeAverage Withdrawal Time
Bitcoin0.00000001 Check with supportA few minutesA few minutes
Litecoin0.00000001 Check with supportA few minutesA few minutes
Ether0.00000001 Check with supportA few minutesA few minutes

Various payment options for everybody

If you are a cryptocurrency enthusiast, you can use four of the most popular currencies to fund your account on Luckbox. The process is simple and secure.

Games Available at Luckbox

You’ll find whatever strikes your fancy – be it roulette, pokies, blackjack, live casino games and much more – here. Their game selection is varied enough to keep you interested for a long time.

Exclusive Games and Branded Tables

Whereas there are no exclusives on Luckbox, they do offer some branded games like Game of Thrones: Power Stacks, Jurassic World and Lara Croft themed pokies are also planned.

Recommended Pokies You Can Play at Luckbox

Luckbox Casino pokie games for NZ players.
Luckbox is home to many amazing pokie games for NZ players!

There are many choices at Luckbox. We recommend Book of the Fallen, the “Shining Hot” series for the more classic players, and jackpot pokies such as Mega Moolah Absolootly Mad.

Various themes and game mechanics exist, such as Ancient Egypt, Far West, Aviation, Megaways and more. Some of these pokies also participate in promotions we mentioned before.

Incredible Live Dealer Table Available in Luckbox

Their live casino offering is outstanding, covering many popular games with different versions. There are several roulette variants such as Lightning Roulette, Roulette Live, as well as baccarat and blackjack offerings, and even Lightning Dice, a game sometimes not available in other live casinos.

These games are high quality and use the latest technology for live streaming. 

Game Shows You Can Play in Luckbox

There are a few game shows (we found Dream Catcher, Mega Ball 100 and a couple more), and we are happy to have found Gonzo’s Treasure Hunt among their offerings. This is the live version of one of the most beloved pokies ever, and not many casinos offer it.

Good selection of games

Luckbox’s game library is a decent size. For instance, there are currently 600 pokies to choose from

Picking one is a breeze. Choose from several categories such as Table Games and simply click on the game’s icon. You’re ready to go!

What To Do When You Win? Here’s How to Withdraw Your Winnings from Luckbox

On Luckbox, withdrawing money is as simple as going to your account and selecting the ‘withdrawal’ tab.

Step-by-Step Guide on How To Withdraw From Luckbox

  1. Log into your account;
  2. Go to ‘My account’;
  3. Select the ‘Withdrawal’ tab;
  4. Your withdrawal method must match your most significant deposit payment method;
  5. Select your amount;
  6. Withdraw the money to your chosen method.

Step-by-Step Guide on How To Withdraw Cryptocurrencies From Luckbox

Withdrawing cryptos might be a bit more involved than fiat currency. Check the steps below:

  1. Log into your account;
  2. Go to ‘My account’;
  3. Select the ‘Withdrawal’ tab;
  4. If you’ve made a deposit using CryptoPay, Luckbox may require additional documentation. Send an email to their contact support email for details;
  5. Select your amount;
  6. Withdraw the money.

Additional Info on Withdrawals

Withdrawing money in Luckbox is straightforward; they lay out all the information on their help page. 

You need to reach specific wagering requirements on the bonuses, and you won’t be allowed to withdraw until you have provided the required documentation to verify your identity. 

Also, remember that crypto withdrawals might require additional documents, and you can only withdraw with the methods you used for deposits.

Uncomplicated withdrawals

Withdrawing money in Luckbox should be free of any issues, provided you understand their requirements. Withdrawal times are fair, and the only thing that could prove more complicated is withdrawing cryptocurrencies.

Luckbox’s Customer Support

Their customer support team is excellent and prompt in helping their clients with any issue they might have. The only downside is that they don’t offer phone support, only email and live chat.

They also have a comprehensive help section where you can find solutions and explanations for all the most common issues. 

Contact:Average Answer Time
email[email protected]24 hours
phoneNo phone supportN/A
live chatAvailable 24/7Usually immediate
Twitter No Twitter supportN/A
Facebook No Facebook supportN/A

Their support team offers assistance in English, Russian, German, Portuguese, Spanish and Chinese. As mentioned before, a help section is also available for all of these languages.

Phone support would be nice

Even though their live chat team is excellent, phone support for people that are not so tech-savvy would be a great choice. 

Responsible Gambling

Luckbox takes gambling seriously. This is why they have a dedicated section on responsible gambling, including features to limit your gambling, such as deposit and bet limits and a self-exclusion feature. 

Great options to control your gambling

Luckbox makes it easy for you to control your spending and gambling. While many casinos offer betting limits, the self-exclusion feature is a great addition. It’s also tamper-free since you can’t cancel it once you activate it.

Awards and Recognitions

Luckbox is a great casino, however they don’t publicise any awards they might have won.

Luckbox Might Be the Lucky Box You Were Expecting

Luckbox is a solid 80 out of 100. Their website is clean and modern, easy to use and very transparent. We liked the signup process, how easy it is to choose games to play and the overall user experience.

However, we think phone support would be a welcome addition as well as more information about withdrawal limits.

Other Casinos to Play at If You Like Luckbox

Frequently asked questions

Luckbox is a reputable online casino website licensed by the Isle of Man Gambling Supervision. This means they are audited constantly to ensure transparency on games, your personal information and your money.
Online casino is a generic term and often refers to all games available in a casino. Live casino games are hosted by professional dealers and streamed live. As such, there are no pokies, but you can generally find most table games you'd find at any brick-and-mortar casino.
You can register on Luckbox from many countries, but there might be additional restrictions or different payment methods according to the chosen country. We suggest you register a New Zealand account if your residence is in New Zealand.
First of all, by sticking to reputable, licensed casinos. Don't play on public Wifi networks, as your information can be easily stolen. Be sure nobody sees what you're doing whenever you're playing on the go. Keep your password safe, and don't let anyone check your transactions.
Their highlight is a 100% welcome bonus of up to $100(160 NZD) on your first deposit. But they also offer daily prize drops on selected pokies and regular tournaments where the best-ranked players win money prizes.
Some casinos let you play free demo games without opening an account. This is not the case with Luckbox. You will need to register an account to play either for free or with real money.

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