Managed by Evoke Gaming Ltd, 21Nova Casino is an online casino built by gamblers for gamblers. Their experience in the iGaming industry goes back years and it can be seen in the selection of games by a small number of top providers, the welcome bonus and the industry-leading customer support. 21Nova is now accepting players from New Zealand and in this review, we will share our experience with this casino. Thus, we invite you to keep on reading our 21 Nova Casino review!
|License||✔||Malta Gaming Authority|
|Bonuses||✔||Bonus money, free spins|
|Payment Methods||4||Visa, Master Card, MuchBetter, Bank Transfer|
|Casino Games||4||Online Pokies, jackpot games, tables games and live casino games|
|Providers||8||Play 'n' Go, Quickspin, Quickfire, Red Tiger, Relax Gaming, NetEnt, Pragmatic Play, Microgaming|
|Mobile App||✔||Available for Android and iOS devices|
|Customer Support||3||FAQs, live chat, email|
21Nova Casino holds a license from the Malta Gaming Authority. This license offers protection to international players as well, like in the case of Kiwi members who join the casino. With an operator like Malta overseeing this casino, you can rest assured that you will be joining a safe casino, which is fair to its players, and whose games are also trustworthy.
To add an extra layer of security, the casino makes use of 128-bit encryption technology. This kind of software is often used by financial institutions and government sites, to protect sensitive data from being exposed online.
A quick look at the terms and conditions of the casino will tell you everything you need to know about the platform. These can be found either at the bottom of the homepage or else accompanying every promotion the casino is offering. This kind of transparency shows a reliable casino, where you will have all the information you need with a single click.
A casino with a license from Malta indicates a safe and reliable casino. I like that the terms and conditions are also on hand, whether they are at the bottom of the homepage or else as part of the promotions. This shows a responsible and transparent casino that has nothing to hide.
I cannot find fault with any of the security measures in place. The casino has taken all precautions, and with the MGA conducting regular reviews, I feel safe joining the 12Nova online casino.
Before we continue any further with this review, I want to spare a few moments to share with you my process of analyzing this casino and what matters the most:
1. Bonus and offers - generous bonuses extend our gameplay and allow us to play games for free almost as if we were playing for real money. But not all offers are as generous as they seem! Some terms and conditions are worth watching out for!
2. How easy is to open a new account - when I register for an account, I like it to be quick and uncomplicated so I can start playing right away.
3. Deposits and withdrawals - it is important that the casino supports a variety of payment solutions that are trusted, reliable and convenient. The process of both deposit and withdrawal must not be complicated and must occur without any unnecessary delays.
4. What their game selection looks like - there should be all of our favourite games. If there is a combination of games, even better.
5. The Play experience - how easy is it to navigate the casino platform? And is using bonuses easy or so complicated that you give up almost right away?
6. Customer care - if it is an offshore casino, it is important that customer support is available 24/7, as otherwise how are we to ask for help?
If you are a new player from New Zealand, you can benefit from a welcome bonus that consists of a mixture of bonus money and free spins. This bonus consists of a 100% deposit match up to NZ$100 and 50 free spins.
The welcome bonus is available to all players from New Zealand who register for an account with 21Nova for the first time. For eligibility, you need to deposit a minimum of NZ$20 and insert promo code FDB01. The free spins will be allocated in full right after deposit and can be used only on the Book of Dead slot.
The best thing about this promotion is that the free spins come with no wagering requirements, which will surely thrill pokies enthusiasts. The same cannot be said for the bonus money which is tied with wagering requirements of x35 and a time limit of 7 days for completion.
At the time of this review, the casino did not have any other promotions and was not holding any tournaments either. However, this might not always be the case. Checking the promotions page regularly will keep you updated about any special promotions or competitions the casino might put up from time to time.
The free spins are what I like the most about the welcome bonus. They might be tied with only one pokie, however, it happens to be one of the most popular slots of all time. They are also awarded in full and best of all, they come with no wagering requirements.
The wagering requirements for the bonus money is considered standard at x35, however, I found the time frame of 7 days to be difficult to reach. Let us put it into perspective to understand better. The wagering requirements are tied only to the bonus so if you deposit NZ$20 and receive an additional NZ$20 to play with, you need to wager NZ$20 x 35 = NZ$700. NZ$700 must be staked within 7 days, otherwise, you risk forfeiting your bonus and any winnings from that bonus.
This bonus is not necessarily bad. If you are a high roller, or NZ$700 is your weekly budget, then this is a bonus you can benefit from. However, if you are on a budget it might not be the ideal arrangement.
What is particularly limiting about this casino's promotions is the lack of regular offers and a loyalty scheme, which might put of some people, who enjoy making use of reload bonuses and loyalty points.
Registration should not take you more than 5 minutes to complete. At 21Nova, the procedure is made up of 3 easy steps:
Although at first glance the registration might seem complicated with its 3 steps and the verification, however, it took me less than 5 minutes to create an account. I felt safe submitting my personal details through the procedure, and the SMS code is received within a few seconds. For me, it was one of the fastest registrations ever!
|Payment Method||Type||Average Deposit Time||Average Withdrawal Time|
|Visa||Credit/Debit Card||Instant||3 - 5 Days|
|Mastercard||Credit/Debit Card||Instant||3 - 5 Days|
|Bank Transfer||Bank Transfer||Withdrawals Only||3 - 5 Days|
The handful of payment methods that are supported by the casino might be amongst the most trusted in the world, however, the choice is slightly disappointing. Although they touch on credit/debit cards and a popular e-wallet, they hardly provide the convenience that a wider selection made up of electronic transfers, prepaid cards and other e-wallets, would.
The significance of the limited selection becomes obvious when you look a the average withdrawal time. In most cases, you have to wait for a few days, and only if you make use of MuchBetter can you hope of getting your winnings within the same day!
The casino features hundreds of colourful and fun games like the popular online pokies, jackpot games, intriguing table games and realistic live dealer games. In the next part of our 21Nova Casino review, we are going to analyze the games collection, after all, games are what attract us to the casino in the first place!
There are plenty of online pokies to choose from at 21Nova Casino. They come in all manner of themes, complexity and volatility. You will find popular games like Gonzo's Quest, Release the Kraken, Twisted Sister, Book of Dead, Legacy of Dead, Cat Wilde and the Doom of the Dead, Buffalo King, Wild Blood 2, Rainforest Magic and many other. You will also have the opportunity to play new pokies almost on a weekly basis, as these are added as soon as they are released by the studio.
In case, you like chasing after big wins, you might want to check out the progressive jackpot slots which feature millionaire makers like Mega Moolah, Divine Fortune, Hall of Gods, and Arabian Nights.
The choice of virtual table games might not be the most extensive I have ever seen, but it is home to a number of interesting titles. You will find variants of Roulette, Blackjack, Baccarat and Poker. Most of these games can be played for free through the demo mode, or else if you feel confident enough in your strategy you can go straight for the play for real money option.
In this category, we have Classic Blackjack, Punto Banco, French Roulette, European Roulette, Casino Hold'em, and Jacks or Better.
The live casino is made up of only a few tables, which mainly consist of Live Roulette and Live Blackjack. There is not a lot of variety in the tables, which mostly consist of classic Roulette versions with a few Roulette variants, and tables belonging to different countries. The Live Blackjack tables are all made up of the classic variant of the game and the only difference involves the different betting limits offered by each table.
The online pokies and the virtual table games are provided only by a handful of game providers: Microgaming, NetEnt, Play 'n' Go, Quickspin, Quickfire, Red Tiger, Relax Gaming, and Pragmatic Play. Despite the small number of contributors, the collection is quite varied as many of these developers have some impressive portfolios.
The live casino on the other hand is provided solely by Pragmatic Play, a unique outcome since many casinos tend to partner with more than one provider.
The choice of online pokies is excellent, with some big names contributing handsomely to the selection. On the other hand, the other categories feature only a handful of games and no real choice. If you are into table games, the virtual selection might offer you more options than the live tables. The live dealer collection offers some authentic, high-quality games, but the choice is limited to Roulette and Blackjack only.
The fact that the live casino was provided only by Pragmatic Play, surprised me. In most cases, you can find this provider's tables alongside other providers, and for me, this is the first time I've come across an entire live casino by Pragmatic Play. The games are excellent, but I missed having different variants and games to choose from. I also missed having Game Shows added to the mix, which for me always offers a really unique experience!
To withdraw your winnings, you need to log into your account, visit the cashier section and from the drop-down menu, click 'Withdraw'. The popup window that comes up will ask you to insert your payment details, which should always be the same as those used for deposits.
Once the request has been made, the payments team will carry out verifications of your account and due diligence. This is to ensure the account is safe and complies with regulatory requirements. This process may take between 2 to 5 working days, during which the casino might ask you for some documentation.
This documentation might consist of a copy of your passport or your government Identity card, payslip, utility bill or bank statement. The casino might ask you for additional documentation, often depending on the amount of money won or staked.
With 21Nova, the maximum you can withdraw is of NZ$5,000 daily and there does not seem to be a weekly or monthly limit. I could not find any minimum withdrawal amount, however, in most cases, this is around NZ$20 and NZ$50.
The overall process of requesting withdrawals with 21Nova is standard amongst online casinos. All safety procedures, indicated by the regulator seem to be observed, and players don't have to worry about not receiving their winnings.
What I find to be on the disadvantageous side is the possible long wait between the request and the actual cash out. The process of having your withdrawal request approved might take up to 5 working days and this does not include the time it takes the payment provider to process the transaction. You might find yourself having to wait for approximately 10 days to receive your winnings and this does not include the weekend.
There are, however, some things you can do to hasten the process, like inquiring beforehand what documents you need and having them ready to submit when asked for them. This can reduce the waiting time significantly and assist in getting your winnings credited faster.
Something else that struck me was the rather low maximum amount that you can withdraw. At NZ$5,000, if you land a jackpot, you have to split the cashout of your winnings to the stipulated amount daily. This might mean that it will take a long time to take home all of your winnings!
21Nova Casino has a set of FAQs, that although not comprehensive, provide answers to some of the most frequently asked questions. Access is at the bottom of each page and they mostly deal with payments and due diligence.
If your inquiry is something else entirely, you can contact the support team, 24/7 through the below channels:
I like that the casino offers 24/7 customer care, which is very important when you are playing with an offshore casino that might be subject to a huge time difference. With around the clock service, it doesn't matter where you are playing from because there will always be someone to assist you.
The FAQs are useful as they provide a lot of information about banking, bonuses, getting started, and due diligence. The casino has also 3 channels by which to contact the support team, however, I noticed that no phone number is provided for urgent inquiries.
As part of their responsible gambling agenda, 21Nova has a dedicated page that provides detailed instructions on how to make use of responsible gambling tools like deposit limits, reality check, time out, and self-exclusion. The casino shares some recommendations on how to maintain control and play responsibly. It also provides a self-assessment test to establish your risk factor.
Parental control and underage gambling are two important sides to responsible gambling and the casino shares some important advice and software blockers.
There is also a list of non-profit organizations, who provide services for problem gamblers, like Gamblers Anonymous, GamCare, Gambling Therapy, and others.
21Nova Casino is a likeable casino that is safe, reliable, features a great selection of online pokies, offers a wonderful welcome bonus, has a quick registration process, and comes with 24/7 customer support. These are all aspects of the casino that Kiwi players will enjoy.
On the other hand, there are some disadvantages to be aware of like the high wagering requirements, the limited choice of payment options, low withdrawal limit, and a possibly long withdrawal process. Some might argue that these disadvantages are easily overcome and even accepted in exchange for a safe casino to play with.
I find 21Nova, to be a highly enjoyable casino. The disadvantages can be overlooked and fully accepted as they don't ruin the experience in any way. Yes, the withdrawal process might take longer than you'd like, but in exchange, you know you're playing with a responsible casino that fulfills the obligations of its license. If you are ready to jump right in and give it a try, we invite you to click on the below link and visit 21Nova Casino!
21Nova is an online casino operating from Malta that is now accepting players from New Zealand.
21Nova is licensed and regulated by the Malta Gaming Authority.
21Nova is welcoming new players with a welcome bonus consisting of a 100% deposit match up to NZ$100 and 50 free spins.
The 21Nova customer support is available 24/7 and can be reached either through email or live chat, both of which are available on site.