Whale.io Casino Review
Find out if this crypto site will sink or swim!Most casinos follow a similar format, but occasionally, a site comes along and approaches things in a slightly different way. Whale is one of those. We checked out whether its original games, own crypto token and loot boxes make it worth the attention of NZ players in my Whale review.
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Summary
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Casino features
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Game offerings
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Blackjack 
Baccarat 
Roulette 
Live Casino
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NetEnt 
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At NZCasino, we take a thorough and methodical approach to rate online casinos. We did the same in our Whale review by following these steps:
- We checked the licence and safety measures
- We reviewed the bonus terms and promotions
- We tested the payment methods and processes
- We analysed the game selection and user experience
- We found out what to do if you encounter an issue
- We determined the popularity of the site by checking user testimonials
Whale Licensing, Safety and Trustworthiness
The first sign that this casino is trustworthy is its license, which I validated by checking the register for Anjouan Gaming for license number ALSI-202503012-F11. It also has several safety measures, including encryption and clear terms and policies. Additionally, it collaborates with reputable software providers, and all games undergo external compliance testing to ensure fairness and integrity.
| ⚠️ AGE RISK WARNING |
| 18+ only. In New Zealand, the Gambling Act 2003 prohibits anyone under the age of 18 from gambling. According to the same law, operators must refuse to pay out winnings to any person suspected of being under 18 years of age. |
Responsible Gambling at Whale
The site’s responsible gambling page contains practical advice about how to play responsibly. It includes signposts to support organizations, as well as cooling-off and self-exclusion options.
| ⚠️ ADDICTION RISK |
| Gambling can become addictive, and the consequences can seriously impact your life. Look out for warning signs of problem gambling, such as: gambling with money you cannot afford to lose, chasing your losses, losing track of time, and gambling for longer than intended. If you notice any of these signs or feel out of control, seek help immediately. Get support from: Gambling Helpline (Text 8006 or call 0800 654 655) or Problem Gambling Foundation. |
My Rating of Whale’s Trust & Safety
I evaluated each aspect of the site’s safety features and assigned a rating.
| What I checked | Score | Why this score? |
| Licences | 8/10 | This casino has a licence, which you can validate. However, it hasn’t been operating for very long, so it’s still building its credibility. |
| Security Measures & Data Protection | 5/5 | This site has clear terms and conditions and a privacy policy that outlines how encryption keeps data secure. |
| Responsible Gambling Tools | 7/10 | There’s a dedicated page with advice and support links. While it mentions self-exclusion, it could offer more tools, such as loss limits. |
| Safe and sound |
| The licence and security measures are reassuring. If you play at this site, set and stick to your own deposit and loss limits. It scores 20/25. |
Bonus Terms and Promos at Whale
This casino stands out from the crowd when it comes to promotions. Instead of the usual welcome bonus and free spins, NZ players will find loot boxes, cashback, referral deals and other casino bonuses.
| ⚠️ BONUS RISK WARNING |
| While Whale doesn’t offer a traditional welcome bonus, it does have a cashback deal. Wagering requirements don’t apply. However, the percentage of cashback you get depends on your rank. The maximum is 22%, which is split between 11% daily and 11% weekly cashback, and the minimum is 2%. To participate, players need to unlock Battlepass Season 3, which costs the equivalent of 1.99 in USD or 4,999 $WHALE. The cashback formula is the deposit amount minus the withdrawal amount, minus the amount left in balance, minus the unsettled bet amount, all multiplied by the cashback percentage. |
Whale Welcome Bonus
This casino doesn’t have a classic welcome bonus. Instead, it offers daily rewards, which you can find out about in the cashback section below.
Whale Free Spins Offer
When playing at the casino during my Whale review, I discovered that you can get free spins by maintaining your streak. By checking in every day, I hit streak milestones and got rewards like free spins.
Whale Cashback Bonus
The prominent promotion on this site is the cashback deal. Each season, it features a Battle Pass. Once you purchase it, you can move up through the ranks and increase the cashback you receive. There’s daily and weekly cashback. For the first two ranks, you get 2% to 3% daily cashback. Additionally, you can receive weekly cashback, up to 11% daily and 11% weekly.
Whale Referrals
This casino gives NZ players unique links, which they can use to refer their friends. When someone uses your link to sign up for the first time, deposits and wagers, you earn 10% of the house edge. Plus, you get 1% from any referral that your direct referral makes.
Whale Promotions and Tournaments
While I was exploring the site, I noticed numerous other promotions. The casino runs on an XP system, which improves your rank. A double XP promo was running when I played. Additionally, for every XP I earned, I received one $WHALE, the site’s own token, which is set to launch as a live cryptocurrency. There was also a meme contest with a large prize pool for one of the casino’s original games. Otherwise, you can buy lootboxes to get NFTs, free spins and merchandise.
My Rating of Whale’s Bonus Terms & Promotions
It was interesting to find a site that uniquely offers bonuses. Here’s how I rated it:
| What we checked | Score | Why this score? |
| Bonus Terms and Conditions | 4/5 | The formats aren’t familiar, but the terms explain things clearly. |
| Wagering Requirements | 4/5 | This site doesn’t require traditional wagering, but you need to purchase a pass or a loot box. |
| Ongoing Promotions | 3/5 | Rewards are earned through streak milestones and regularly updated offers. |
| A different approach |
| The way bonuses work at this casino may not be suitable for everyone. However, I like to see something new. I give it a score of 11 out of 15. |
Payment Methods & Account Fairness at Whale
During my review of the casino, I noticed that it only accepts cryptocurrency. However, you can use fiat methods to buy crypto directly through the site.
| ⚠️FINANCIAL RISK WARNING |
| Online gambling involves real money and the risk of significant financial loss. The house edge gives it a mathematical advantage. Don’t view gambling as an investment, as most players lose money over time. Don’t gamble money that you can’t afford to lose. Set limits, such as time, deposit and loss limits, before you play and stick to them. |
Cryptocurrencies Accepted at Whale
The casino accepts a decent range of crypto payments, including mainstream and some more niche coins.
| Cryptocurrency | Min Deposit | Max Withdrawal | Average Deposit Time | Average Withdrawal Time |
| Bitcoin | Equivalent to 1 USDT | Equivalent to 50,000 USDT | Instant | Instant |
| Ethereum | Equivalent to 1 USDT | Equivalent to 50,000 USDT | Instant | Instant |
| Tether | Equivalent to 1 USDT | Equivalent to 50,000 USDT | Instant | Instant |
| Solana | Equivalent to 1 USDT | Equivalent to 50,000 USDT | Instant | Instant |
| Toncoin | Equivalent to 1 USDT | Equivalent to 50,000 USDT | Instant | Instant |
| Notcoin | Equivalent to 1 USDT | Equivalent to 50,000 USDT | Instant | Instant |
| Bonk | Equivalent to 1 USDT | Equivalent to 50,000 USDT | Instant | Instant |
| MAGA | Equivalent to 1 USDT | Equivalent to 50,000 USDT | Instant | Instant |
| Celo Dollar | Equivalent to 1 USDT | Equivalent to 50,000 USDT | Instant | Instant |
| Binance | Equivalent to 1 USDT | Equivalent to 50,000 USDT | Instant | Instant |
| USD Coin | Equivalent to 1 USDT | Equivalent to 50,000 USDT | Instant | Instant |
How to Withdraw from Whale
I tested the withdrawal process, taking these steps:
- Head to your account.
- Select Withdraw from the cashier section.
- Select your cryptocurrency, enter the amount, and provide your wallet address.
- Review and submit your withdrawal.
Other Important Withdrawal Information
The minimum withdrawal for any cryptocurrency is the equivalent of 1 USDT. The withdrawals section of the terms and conditions is a valuable resource for understanding the complete withdrawal policy.
Documents and Information You Need to Share with Whale
You might be asked to undergo basic or additional Know Your Customer checks, which means you could need to supply:
- A copy of your ID document
- A copy of a utility bill for proof of address
My Rating of Whale’s Payments and Account Fairness
Here’s how I rated each aspect of account rules and payment processes.
| What we checked | Score | Why this score? |
| Accepted Payment Methods | 3/5 | The choice of cryptos is good, but it doesn’t accept fiat. |
| Withdrawal Speed and Processing Times | 5/5 | When the test was done, the transaction times were fast |
| Minimum Withdrawal and Deposit | 5/5 | The limits are reasonable. |
| Account Rules and Player Rights | 4/5 | The rules are clear and pretty reasonable. |
| Fast crypto transactions |
| When testing this casino, I found that the crypto transactions are processed quickly. However, there are no fiat options; only crypto can be bought. It gets a high score of 17/20. |
Whale’s Games Library & Usability
When exploring the game library, I found over 4,000 games. They include some titles produced by the casino, as well as pokies and live casino options.
| ⚠️Casino Games Disclaimer |
| Titles at online casinos are games of chance, which means they come down to luck. However, the house edge also plays a role, giving the casino a mathematical advantage. As a result, most players lose over time. Independent bodies test games from reputable and licensed providers for fairness. Stick to casinos licensed by and with software providers with licences from trustworthy regulators, such as the Malta Gaming Authority (MGA). Each game has its own rules, volatility and RTP rate. Always keep in mind that gambling is not a source of income, but is for entertainment. |
Exclusive and Branded Games
At this casino, NZ players will find unique games created by the operator. In the Whale Originals section, you’ll find titles like Crock Dentist, What the Duck!?, Dice, Crash, Keno and Mines. Plus, look out for exclusive titles, like Whale Thor’s Rage.
Slots at Whale
I found it easy to browse pokies during my review of Whale. The Top 10 and Suggested For You sections provided me with a variety of games to try. I recommend checking out Miami Mayhem, Gator Hunters and Gargantoonz.
Live Dealer Titles Available at Whale
The live casino offers a variety of popular live table games, including Fireball Roulette, Lightning Blackjack, XXXtreme Lightning Baccarat, and Caribbean Stud Poker.
Game Shows at Whale
If you prefer game shows, there’s a dedicated section with plenty of options. Look out for Sweet Bonanza Candyland, Race Track, Crazy Time, Ice Fishing and Extra Chilli Epic Spins.
Popular Game Providers Featured at Whale
The list of game providers featured at this casino helps show the quality of the content. It has pokies, live games and lottery titles from: NetEnt, Pragmatic Play, Play’n GO, Evolution, and more.
Mobile Experience at Whale
The casino doesn’t have a mobile app. However, I access the site via my mobile browser on Android and iOS devices, and it worked really well.
My Rating of Whale’s Games Library & Usability
Let’s look at my impressions of the game library in cold, hard facts and figures.
| What we checked | Score | Why this score? |
| Games Library and Navigation | 9/10 | It has a search option, distinct game categories and a provider list. |
| Software Providers and Game Integrity | 4/5 | The library features many of the industry’s top names. |
| Mobile Experience | 3/5 | There’s no mobile app, but the mobile browser experience is still good. |
| An entertaining selection |
| The choice of games is excellent, and it’s easy to explore. Overall, I rate it 16/20. |
Whale’s Customer Support
New Zealand players have several options for contacting us, including email and live chat. During my interactions with the customer agents, I found them to be polite, respectful, and reasonably prompt in their responses.
| Contact: | Average Answer Time | |
| [email protected] | 12 hours | |
| phone | Not available | N/A |
| live chat | Available by clicking support 24/7 | 3 minutes |
| @whalegames_en | Not stated | |
| Not available | N/A | |
| @whalesocials_tg | Not stated | |
| Discord | @whalegames | Not stated |
The site and its support are available in English. It has a dedicated FAQ page as well as the option to search for help articles through the support pop-up.
My Rating of Whale’s Customer Support
Support is crucial to a smooth experience. Check out my ratings to see what I thought in my Whale review.
| What we checked | Score | Why this score? |
| Opening an Account | 2/2 | Quick registration with the option to use existing credentials. |
| Availability & Response Time | 2/2 | Support is available 24/7, and responses are typically prompt. |
| Contact Options | 2/2 | Alongside email and live chat, the casino is active on social media. |
| Clear Contact Options | 1/2 | The email address is easy to locate, but you have to click support instead of having an active chat bubble. |
| Help Centre & Self-Service Options | 2/2 | The casino has FAQs and help centre articles covering important topics. |
| A user-centric approach |
| I appreciate how this casino prioritizes customer support. It scores an impressive 9/10. |
Popularity & User Testimonials
Although the casino hasn’t been around for a long time, I found numerous player testimonials during my review of Whale. Most Trustpilot users compliment the casino, saying it’s easy to use, has a good game selection and that the customer support is excellent.
| Growing in popularity |
| The site isn’t widely popular yet, but it’s clear that most users have a positive experience, just like I did. It scores 6/10. |
A Whale of a Time
I’ve reached the end of my Whale review with a good feeling. The casino offers superb customer support, a diverse game selection, original titles, and an innovative approach to bonuses, as well as fast transactions. However, it only accepts crypto and won’t suit those looking for traditional bonuses. I’d also like to see more player tools for responsible gambling.
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Frequently asked questions
Author
Kay Whitehead is the Casino Analyst with a strong focus on the New Zealand market. Kay specialises in detailed online casino reviews, thoroughly testing the whole journey a Kiwi player takes with a brand, from signing up and making a first deposit to playing games, requesting withdrawals, and assessing the overall experience. Kay's goal is to make sure NZCasino players know exactly what to expect before they commit time and money.