Launched in 2014, SlotsMillion is primarily known for its video slots. However, it has since branched out to include table games and a special application for virtual reality. The casino has a reputation for going above and beyond, so let’s see if it can live up to its reputation!
What Is Slotsmillion Offering?
|License||✔||UK Gambling Commission, Malta Gaming Authority|
|Bonuses||✔||Free spins, deposit offers|
|Payment Methods||6||VISA Debit, Debit Mastercard, ecoPayz, Paysafecard, Neteller, Skrill|
|Casino Games||6||Slots, Jackpot Games, 3D Slots, Virtual Reality, Table Games, Video Poker|
|Providers||80||IGT, Playtech, Microgaming, NetEnt, Play N Go, Pragmatic Play, NextGen, Barcrest, Realistic Games, iSoftBet…|
|Mobile App||✗||You have to play in the browser|
|VIP Program||✔||Invite only and not advertised|
|Customer Care||✔||Email, live chat|
SlotsMillion Licensing, Safety and Trustworthiness
The casino has licenses from the UK Gambling Commission and the Malta Gaming Authority. These are two of the strictest regulatory bodies. They aren’t the only assurances, though, as the operator uses McAfee and Norton Security to protect the site, your transactions and personal information.
If that isn’t enough to convince you of their trustworthiness, SlotsMillion also works with four different testing companies for game payout validation. They include iTech Labs and BMM Test Labs. You can easily find this information in the footer of the website.
Top Marks for Transparency and Trust
I feel confident adding funds to my account at SlotsMillion because it’s upfront about how it will protect me and my money. Not only does it have precise details about its licences, but it also works with top security firms and game testing labs; what more can you need?
How I Tested SlotsMillion
There are lots of aspects that contribute to making a casino a fantastic place to play. Taking a quick look at a couple of pokies isn’t enough for me to give it my stamp of approval. Here’s a breakdown of how I explore and review each element.
1. Bonus and Offers Analysis
My first step was to visit the promotions page. This part of the process involves looking for a SlotsMillion welcome offer, as well as ongoing bonuses that benefit regular players. Once I get an idea of how many are available, I also check out other provisions such as tournaments, free spins and cashback. Finally, I go through the terms and conditions to see if they’re reasonable.
2. How Easy it Is to Open a New Account
Registration is the gateway to a fun experience at a casino. However, if you fall at the first hurdle, it doesn’t bode well. I analyse the signup process to see how many steps there are and what is required.
3. Things You Need to Know About Deposit Methods
It’s not the most exciting thing about a casino, but it can make or break your chance to play. I look at the range of options and whether the most popular and convenient payment methods are included. Fees, processing time and currencies also come under my microscope.
4. What the Game Selection Looks Like
The core of any online casino is its lobby. While I love to see thousands of games available, I’m keen on variety and quality too. Are we talking pokies that all look the same, or are there 3D slots, jackpots, Megaways and more?
5. The Play Experience
A concept that’s a little harder to put your finger on. I want to share with you how it feels to play at this casino. That means finding the game I want, loading, playing, switching to other games and cashing out my winnings, of course.
6. How Withdrawing Works
A casino that can manage a smooth withdrawal process is bound to go up in my estimation. I test their policies, including account verification. On top of that, I look at banking methods, and the time it takes to receive the money.
7. What to Do If You Run Into Issues
Not everything runs smoothly 100% of the time, so I find out how the casino handles that. Who can you turn to when you hit a bump in the road? I test customer support methods, including friendliness, knowledge and response times.
Welcome Offers and Promos – Grab a Bonus at SlotsMillion
As a new player from New Zealand, once you register for an account, you are entitled to a generous welcome bonus that consists of a wonderful combination of free spins and bonus money. The promotion is made up of a 100% deposit match up to NZ$100 + 100 free spins.
The free spins are allocated in sets of 20 over the course of 5 days and can be used on specific NetEnt pokies which consist of Gonzo’s Quest, Twin Spin, Jack and the Beanstalk, Spinata Grande, and Fruit Shop.
To claim the bonus, you need to first register for an account with the casino, opt-in manually for the promotion and deposit at least a minimum of NZ$20.
Just like every casino promotion, there are some terms and conditions to be aware of like the wagering requirements of x48. These apply to both the free spins winnings and the bonus money. Only up to NZ$200 winnings from the bonus can be withdrawn, while the maximum bet you can place with the bonus money is of NZ$5.
Promotions and Tournaments
The good news is that there are other promotions, such as happy hour, ladies’ and gent’s night and weekday boosts, which provide deposit tops ups and extra spins.
Besides the lunchtime free spins and happy hour, you can subscribe to receive tailored promotions. They usually include a monthly bonus, such as a deposit match. You’ll also get extra spins to try out games that are new to the site. Keep an eye on your emails or the promotions page, as tournaments occasionally pop up too.
Each offer has specific terms, like a 48x wagering requirement, or a minimum deposit of $20 to qualify. If you click ‘Read More’ on a particular promotion, you can see its conditions.
SlotsMillion doesn’t tend to have bonus codes. You simply need to have made at least one deposit before and complete the requirements. These could be paying money into your account on a specific day or playing at a particular time.
SlotsMillion doesn’t publish any information about its VIP program*. However, that seems to be because it’s an exclusive club that’s invite-only. It most likely works through the tailored treats scheme, where high-value customers get given bigger bonuses and extra perks.
A warm welcome for New Zealand players and plenty of other offers
SlotsMillion Casino provides a generous welcome bonus for all players from New Zealand that combines a little bonus money and lots of free spins. Furthermore, there are lots of ways to benefit during the week, with promotions that can be claimed every week. The wagering requirements of 48x is a little steep, while the capping on winnings is quite low at NZ$200 only.
Register a New Account With SlotsMillion
To get started at SlotsMillion, you’ll need to click the green ‘Register’ button at the top of the website. You can do this from the desktop or mobile version. A pop-up box will appear, asking you to create a username and password and to select your location.
The second step requires your details, including first and last name, gender, email address and phone number. The final part involves selecting your currency, EUR or AUD, either Auckland or Chatham for your timezone and entering your address. You’ll get the option to subscribe to promotion updates on this screen, too.
Simple Three-Step Sign Up
My registration experience at SlotsMillion was plain-sailing, as the fields are marked so that you know exactly what you need to enter. Once I’d selected New Zealand, the form auto-populated options for me to create an account that was suitable for my location.
SlotsMillion Payment Methods
|Payment Method||Type||Average Deposit Time||Average Withdrawal Time|
|Visa||Credit/Debit Card||10 minutes||4 Days|
|Mastercard/ Maestro||Credit/Debit Card||10 minutes||4 Days|
|Neteller||e-Wallet||10 minutes||48 hours|
|Skrill||e-Wallet||10 minutes||48 hours|
|PaySafeCard||Prepaid Card||10 minutes||N/A|
|EcoPayz||e-Wallet||10 minutes||48 hours|
Small but sufficient selection of payment methods
With only six options, this isn’t exactly the variety I’d like to see, particularly compared to other casinos. However, the most popular methods are covered. The fact that there are traditional choices like debit cards alongside e-wallets is reassuring too.
The basics are here, but in my SlotsMillion review, the casino loses points for not having country-specific options or cryptocurrencies.
Games You Can Play at SlotsMillion
One unique selling point for this operator is the virtual reality section. You’ll need to download an application; after that, you can access the VR version using goggles, or see it in 3D from your PC. More than 40 titles are available in this format.
The name might be a giveaway; SlotsMillion comes into its own with its impressive slots catalogue. There’s more than 1000 to choose from, and the operator makes it easy to find what you want. As well as a handy search function, you can sort by type, e.g. 3D or jackpot, provider, themes, features and paylines. Popular pokies include Davinci Diamonds and Cleopatra.
Players in New Zealand get access to over 170 table games at this casino. There are plenty of variants of the classics, like Blackjack and Roulette. If those aren’t your favourites, you’ll see Craps, Baccarat, Keno, Video Poker and even some Bingo titles.
And to round up the game collection nicely is the live casino by Playtech. It features tables of Live Roulette, Live Blackjack, Live Hold’em, and Live Baccarat. There is plenty of variety, which is sure to go down well with players who have never tried the Playtech live dealer games.
There is only one Game Show and it consists of Spin A Win Live, which is also provided by Playtech and consists of the fabled wheel of fortune.
The list of software providers at SlotsMillion seems endless. In fact, 80 different studios are delivering the content. From big names like Microgaming and Netent to boutique developers such as Ainsworth and Dice Lab, there’s something for all tastes.
The live casino on the other hand is provided solely by Playtech, a versatile developer that has a rich portfolio of online pokies, virtual table games and more recently live dealer games.
One of the most diverse game selections on the market
There are so many positive things to say about the SlotsMillion lobby. The choice of games is diverse and features tons of online pokies and a very good choice of table games and live dealer tables. The SlotsMillion’s games catalogue is a paradise for casino goers.
Time to Collect Your Winnings? Here’s What You Need to Know
Ready to cash out? You can make a withdrawal from your account page. Select the amount you want, which needs to be at least $20. SlotsMillion will process requests by sending the funds via the method you used for your deposit.
Most payment options are eligible for withdrawal. However, if you used a method like PaySafeCard, then you’ll receive your money via bank transfer. The casino doesn’t charge a fee and aims to process the money within two days. Although there’s a dedicated banking page, for the best information head to the terms and conditions’ dedicated finance section.
Withdrawal process at SlotsMillion needs improvement
While SlotsMillion says that it aims to process withdrawals in two days, it can be a lot longer. All casinos need to complete verification processes, but SlotsMillion could work harder to make this smoother.
I would also prefer it if they included information about how to withdraw on the banking page. The main rules are in the terms and conditions, which contains a lot of text on irrelevant subjects. On the other hand, transfers are free, and the maximum cap of $50,000 every 30 days should be sufficient for most players.
|Contact||Average Answer Time|
|Live Chat||9 PM to 11 AM NZST for registered users only.*||5 – 10 min|
The casino provides support in English, although you can also find information on the site in German, Swedish, Norwegian and Finnish. The ‘Help’ bar at the side of the page will launch your email if you aren’t signed in, or live chat for registered users.
There isn’t a dedicated FAQ page to find all the answers to your questions. Instead, you’ll need to head to different sections like the banking page, bonus terms or complaints area.
SlotsMillion could provide more comprehensive customer support
I came across a few issues with the customer service at this casino. My number one requirement is to have it available 24/7, which this operator doesn’t do. That’s particularly challenging for New Zealand players as SlotsMillion’s opening hours are targeted at Europeans.
I’d also like to see a live chat provided for prospective customers since it’s the quickest way to ask a few questions before registering. However, I found the staff friendly, polite, and after checking their information, they could usually answer my queries.
I feel that to get full marks, a casino needs 24/7 support, fast responses and an FAQ section, which isn’t the case here.
SlotsMillion has a page dedicated to responsible gambling. It’s a useful section that connects you to the Responsible Gaming Foundation website. You’ll also find recommendations for ways to block casinos when you want to take a break.
The page goes on to provide customers with information about tools that the casino offers, including setting up a cooling-off period, session bet and deposit limits. There are also timely reminders to let you know how long you’ve been playing. On top of that, you can self-exclude and contact SlotsMillion to find out your gambling patterns.
SlotsMillion shows it values customers
The casino not only has links to support organizations but does a fantastic job of giving customers gambling management tools. I’m impressed that it shows a real commitment to players. Furthermore, the information about responsible gambling is clear, easy to find and the list of tools is extensive.
Awards and Recognitions
SlotsMillions has come to the attention of many in the industry. It has received recognition for its style and the way it operates. Here are some of its awards:
- Meister Awards Best New Casino 2015
- 2016 Innovation of the Year
- Innovator of the Year 2018
- Online Operator of the Year 2019
This operator excels in several areas but falls behind in others. The lack of 24/7 live chat is my main concern. Hard to find withdrawal information and slow processing are also negative points. While these factors do spoil the experience a little, I think many things make up for that.
The casino has a great choice of games, not just slots, but keno, bingo and video poker, too. There are thousands of titles to play. They come from the biggest names in the industry, as well as some niche titles. Accessing the site is easy, you’ll be registered in no time, and the commitment to responsible gambling is commendable. My personal highlight is the virtual reality lobby, which is a real find.
All in all, it has enough going on that I’d be happy to recommend SlotsMillion.